Telemarketing Sales Coordinator I

The general pay scale for this open position is $14 - $15.  Pay for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location.

Job Title: Telemarketing Sales Coordinator I

Company: Trusted Senior Specialists  

Location: Remote

About Trusted Senior Specialists

In 2005, Michael and Melinda Wilhelm founded Trusted Senior Specialists, headquartered in Houston, Texas, with the goal of serving Medicare beneficiaries. Built on foundational values of love and trust, the company has grown from a husband-wife team to a family of employees who share their vision, compassion and desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: health, wealth and wellbeing. For more information, visit www.trustedseniorspecialists.com.   

Job Summary

The Telemarketing Sales Coordinator I position provides an initial positive impression of the company by calling clients in a professional, courteous, and timely manner. You will assist our agents by screening calls, transferring calls to our licensed agents, and more.  

Primary Responsibilities: 

• Manage large amounts of inbound and/or outbound calls in a timely manner 

• Follow communication scripts, prompts, call flows when handling different topics 

• Identify customer’s needs and clarify information 

• Seize opportunities to transfer calls to our licensed agents and schedule appointments, where applicable 

• Keep records of all conversations in our call center database in a comprehensible manner 

• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. 

• Ability to adapt and respond to different types of characters 

• Ability to work well in a structured work setting and adhere to a daily schedule 

• Work closely with Call Center Managers to promptly resolve issues 

• Handle complaints professionally 

• Meet personal/team/site qualitative and quantitative targets 

• Strong attention to detail with excellent time management and decision-making skills 

• Perform other duties as assigned 

Primary Skills & Requirements: 

• Customer Service Experience 

• Eager and willing to learn 

• Have compassion and a strong work ethic 

• Have strong communication skills and computer literacy 

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a c