Associate, Enrollment & Billing Optimization

Hi, we're Oscar. We're hiring an Associate to join our Enrollment & Billing Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Associate, Enrollment & Billing Optimization is responsible for working cross functionally with internal and external Oscar stakeholders and representing the needs and interests of the department in company wide initiatives. As an Associate within our Optimization team, you will work closely with various business units across product, engineering, concierge, etc. to further drive the success and optimization of Oscar’s Enrollment & Billing (E&B) operations.

In this role, you may be responsible for defining, designing, and executing on projects and initiatives that streamline Oscar’s Enrollment & Billing function across people, process, and technology. You will have the opportunity to influence the design and implementation of system configuration for our suite of tools for E&B operations.

You will report to the Manager, Enrollment & Billing Optimization.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $98,400 - $129,150 per year. The base pay for this role in all other locations is: $88,560 - $116,235 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion. 
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives 
• Distills the requirements of new product/market expansions and designs automated workflows to reduce manual work requirements
• Supports engineers, analysts and other Operations team members to resolve escalations through issue investigation to produce insights, training, and technical tooling
• Drive creation of test plans in 
• Mentors team members and promotes colleagues’ growth and professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 2+ years of experience in delivering projects / programs independently and within a team environment
• 2+ years soliciting requirements and writing Business Requirement Documents (BRDs)
• 2+ Experience using data and metrics to drive improvements in programs 
• Technical proficiency in SQL
• Experience / background in a fast-paced operations environment

Bonus Points

• 3+ years of experience in program management 
• Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Master’s Degree
• Lean/Six Sigma Certifications
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
• Experience/background in Exchange, HMO, and/or ICHRA Lines of Business

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