Order Processing Specialist

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

 Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

JOB SUMMARY:

This position is integral to our operation, responsible for efficiently managing the end-to-end order process. This role involves data entry, customer interaction, problem-solving across departments, and overseeing orders from receipt to shipment. Order Coordinators collaborate closely with our Sales, Art, Production, and Shipping teams to ensure accurate order fulfillment while delivering exceptional customer service.

FUNDAMENTAL DUTIES:

• Enter job orders accurately into our PACE MIS print management system.
• Engage with customers, providing top-notch service via phone and email, and proactively anticipating customer needs.
• Collaborate with various departments to resolve issues and ensure smooth order processing.
• Manage orders from initial receipt to successful shipment.
• Efficiently multitask and thrive in a fast-paced work environment.
• Maintain meticulous organization of order-related information.
• Demonstrate strong initiative and problem-solving abilities.
• Strive for continuous improvement and offer solutions to challenges.
• Effectively communicate needs and contribute to the Customer Service Team.
• Must always maintain a positive and professional attitude.

SKILLS AND KNOWLEDGE:

• 3-5 years of experience in customer service, order processing or a related field.
• Proficiency in data entry, email communication, and Microsoft Office programs.
• Excellent customer service skills, with a proactive approach and the ability to anticipate customer needs.
• Strong multitasking abilities and efficiency in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Initiative, ability to take direction and run with it.
• Analytical thinking and problem-solving skills.
• Effective communication within the Customer Service Team.

MINIMUM QUALIFICATIONS REQUIRED:

• 3-5 years of