Senior Global Financial Crimes (GFC) Investigator

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented.

The Senior Global Financial Crimes (“GFC”) Investigator, under broad supervision, partners with investigators to ensure investigative procedures are followed and quality standards are maintained. The Senior GFC Investigator is a subject matter expert (“SME”) in the financial crimes area and is responsible for approving recommendations by the GFC Investigator to file or not to file a Suspicious Activity Report (“SAR”) as a result of a completed investigation. The Senior GFC Investigator will be relied upon to direct their attention to completing investigations reviews, managing risk, while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and completing Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement. This role may partner with GFCC Risk Management, front line units or other stakeholders to resolve investigations.

Activities this role performs include, but are not limited to:

• Delivering 2nd line risk management by conducting routine and complex investigations reviews involving various lines of business, Global Consumer, Global Banking and Markets (GBAM), as well as Global Wealth and Investment Management (GWIM) clients and accounts. Such investigations may involve components of elder abuse, fraud committed by external parties, money laundering, or terrorist financing and acts as the liaison to Law Enforcement as required.

• Reviewing all cases completed by the team to ensure a thorough and accurate assessment of risk. 

• Providing coaching and input to GFC investigators on work product to improve quality and ensure all cases are sufficiently investigated and findings adequately documented.

• Ensuring accuracy and quality of case investigations and documented findings.

• Communicating case returns/ risk in a timely and efficient manner.

• Analyzing the facts presented by the investigator, reviews investigator recommendations, and makes the determination of whether a SAR and/or state report should be filed, as well as the future disposition of the client’s relationships/accounts. 

• Participating in the onboarding supporting and mentoring of investigators.
• Participating in the case assignment process to distribute work across investigative teams in consideration team capacity and optimal performance.
• Supporting the identification of improvements to the investigations and case assignment processes to enhance the effectiveness and efficiency of the investigative procedures.

Responsibilities:

• Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics

• Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement

• Reports facts of the inve