T&DS - Salesforce Functional Analyst

<h3>Company Description</h3><p>Forvis Mazars is a leading international professional services firm. We are a united partnership delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. Forvis Mazars is also a great place to be, with a diverse culture and a clear focus on helping people reach their personal aspirations. Together, we make a difference by helping to create a fair and prosperous world.</p><p>At Forvis Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact, so that everyone can reach their full potential.</p><p>That’s why Forvis Mazars is the smart choice.</p><p><strong>About Technology &amp; digital solutions </strong></p><p>The Technology &amp; digital solutions (T&amp;DS) is leading Forvis Mazars digital transformation. We aim at providing Forvis Mazars professionals with a seamless digital experience allowing greater collaboration worldwide in a safe environment. As a result, they’ll be empowered to deliver more value to clients every day.  </p><p>To reach these goals, T&amp;DS transformation programme aims at consolidating the IT operations from a multi-local model spread across 100+ countries into a global model. This includes the infrastructure and the operating model needed to support the business, people and clients now and in the future. </p><p>The success of this change relies on the great expertise and relentless engagement of every member of the team. This is a great moment to join the Technology &amp; digital solutions organisation and be part of the delivery of this major transformation over the coming years!</p><h3>Job Description</h3><p><strong>Salesforce Functional Analyst</strong></p><p>Role purpose, accountabilities, experience, knowledge, and skills</p><p> </p><p>This is a permanent role reporting to the T&amp;DS Data Office owner.</p><p>The T&amp;DS Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application.</p><p>The role requires a deep understanding of Salesforce platforms, strong analytical and project delivery process and the ability to collaborate with both technical and business teams.</p><p> </p><p>Key responsibilities</p><ol><li>Act a Salesforce technical expert within the Business team.</li><li>Ensures software applications meet technical and functional requirements</li><li>Ensures compliance with application standards, good business practices and group processes</li><li>Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)</li><li>Executes and manages tests campaign (Integration + No regression test)</li><li>Support Business team in UAT final test</li><li>Write application documentation (design document, user guide, specification, tests document, etc.)</li><li>Influences foster decision-making with the domain of expertise</li><li>Leads application project deployment Release note, MEP, Post MEP controls</li><li>Collects and documents functional requirements from Business Team</li><li>Transforms the requirements into a solution with Third party</li><li>Ensures compliance with T&amp;DS standards</li><li>Proposes improvement ideas</li><li>Manages the integration of vendor tasks and tracks and reviews vendor deliverables</li><li>Ensures handover to operation team (Support team).</li></ol><h3>Qualifications</h3><ul><li>Education: Bachelor’s degree in business, Information Technology, or a related field. A Master’s degree is a plus.</li><li>Experience: 3+ years of experience as a functional analyst, with at least 2 year focusing on Salesforce CRM systems.</li><li>CRM Platforms: Strong experience with Salesforce CRM platforms; APIs norms</li><li>Analytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions.</li><li>Project Management: Knowledgeable in CRM projects, using methodologies like Agile.</li><li>Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI).</li><li>Communication: Excellent verbal and written communication skills in French and English, with the ability to present complex information to non-technical audiences.</li><li>Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems.</li></ul><h3>Additional Information</h3><p>Candidates should be based in Ile-de-France region</p><p>Hybrid work 50%</p>