Square Banking Lending Product Lead

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Lending Product Lead reports to the Head of Square Banking Product and Operations and will lead all of Square’s merchant lending product development. You will lead the team of PMs who build our suite of business financing options, using your deep understanding of small business cash flow challenges and lending structures and economics to innovate on today’s products, and imagine tomorrow’s. You’ll be responsible for the entire merchant experience, portfolio economics and performance, all of the core capabilities that enable our lending business (underwriting, credit servicing, loan sales, etc), and a highly impactful P&L that drives Square’s growth.

Square Banking provides loans, merchant cash advances, credit cards, lines of credit, hardware installment plans and other financing products to Square merchants around the world. For ten years, we have led the way in using data to extend capital to the businesses we serve. We nurture credit products from ideation to global scale with an unwavering sense of ownership. We pride ourselves on our integrity, innovation, attention to detail and empathy for business operators of all sizes.

You Will

• Be a senior leader to a team of product managers building our lending products, and the core capabilities that drive them. Empower your team will clear goals, broad autonomy and individual support.
• Set the product management culture and quality bar for lending and level-up the craft across Square. You’ll work extremely closely with design, data science, engineering and PMM peers to build products that sellers love.
• Set and execute the strategy to make Square our sellers’ preferred lender, grow product use in competitive segments, and shepherd new products to market that address today’s unmet needs. Concretely you’ll ensure Square Loans continues to be an indispensable tool for small businesses and scale Square Credit Card to its full potential.
• Translate the strategy into OKRs and a tactical roadmap for your products and capabilities, ensuring that our core capabilities build ahead of today’s product for our future needs.
• Own key measurements (KPIs) of product performance and develop a measurement feedback loop into the roadmap to enable us to quickly adjust course.
• Own an extremely impactful P&L and use your excellent business acumen to guide our business to material multi-year growth. You’ll deeply understand the levers to run and grow our business.
• Foster an environment, culture and rituals that enable your team to execute quickly while maintaining a high standard for quality.
• Work very closely with our bank partners, underwriting data science, capital markets, counsel, compliance, finance and strategy, accounting, risk, and other teams to drive alignment on the strategy and roadmap.

You Have

• At least 12 years of experience in product management and leading high-performing product teams.
• Domain expertise in lending, operating a portfolio of lending products at scale, developing new products, and building foundational capabilities at fintechs or traditional financial institutions. 
• A demonstrable track record developing and executing on key strategies that altered the trajectory of a business. You have an excellent toolkit to help teams build their strategic and execution muscle.
• High numeracy and a bias to data-driven action so you can quickly make product and prioritization decisions to improve the business.
• Curiosity, empathy and an irresistible urge to go