Direct Business Sales Representative

Department: Marketing

Employment Type: Full Time

Location: Jacksonville, FL

Reporting To: Dave Markle

Description

HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets ourselves through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.
 
Our sales and marketing team is collectively responsible for sourcing the best products, generating exciting designs, creating amazing ecommerce experiences, and driving sales.
 
That's where you come in. 🙌 
 
We are seeking a Direct Sales Representative (Business Products) who thrives at the intersection of sales and customer loyalty. Your role is to fuel revenue growth through our HC Brands B2B (Business to Business) company stores while nurturing meaningful relationships that lead to long-term B2B customer loyalty. 

What you'll do:

• Utilize the HC Brands platform to identify high-revenue opportunities for upselling, cross-selling, and customer retention.  
• Communicate via phone and email with both outbound and inbound leads to convert them to long term customers; activate them in our company store process for repeat ordering 
• Communicate directly with warm sales leads converting them to purchasing customers 
• Lead negotiation activities (pricing, terms, quantities, etc.) with prospective buyers 
• Build and sustain relationships that extend beyond the transaction, embodying our commitment to customer loyalty.  
• Conduct routine business reviews with clients and internal teams, focused on continuous improvement and quality. 

To do well in this role you’ll need to:

Possess the following education & experience: 

• An Associates degree and/or a minimum of 2-3 years of experience in outside or retail sales.  
• Experience with lead generation system such as Salesforce, Zendesk, HubSpot preferred 
• An outgoing personality paired with a confident and positive attitude. 
• Strong relationship-building skills. 
• A genuine desire to work in a dynamic industry, selling a diverse range of products. 
• Excellent organizational and time management skills. 
• High technical aptitude in technology, and desire to work with Website Content Management Platforms;  and utilize Microsoft Office programs.  

Possess the following traits: 

• Highly driven & passionate to achieve and surpass business goals & objectives.  
• Driven not to just collect a paycheck, but drive earning potential through sales commissions 
• Accepts constructive feedback and is driven to improve overall performance.  
• Puts in necessary time & effort to accomplish departmental goals and owns results of the department.  
• Exemplifies persistence, no such thing as "no” or “can’t".  
• Has the ability to identify problems, take control, and spearhead plans to solve them.  
• Can self-manage by prioritizing work & seeking help where necessary. 

Do your homework. Look at our website, our blogs, and our products. Get to understand what we're about, and come to the interview with that insight ready to tell us how you could play a part in that success.  

Benefits:

We care deeply about making HC Brands an amazing place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a level of support while inspiring them to do their best work. 
The specific benefits we offer include: 

• Health, dental, vision, and life insurance 
• 8 paid holidays
• Paid time off (PTO)
• 401(k) plan with a company match on the first 5% contribution
• 16 paid hours of community service time off
• 50% employee discount on our products
• Quarterly incentive bonus program potential if the company achieves its Net Operating Income (NOI) goals  

Beyond the tangible benefits though:

• You will be part of a growing team whose purpose is to create a culture that underscores connections with employees, customers, businesses, and community. While we’re in the business of personalization, we also exist in a society where individual interactions are harder and harder to come by. In response to this challenge, we’ve made it our mission at HC Brands to prioritize people and relationships—one custom order at a