Unit Operations Leader - City

PAY 

$29.17 - $44.61 Hourly

The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.

APPLICATION QUESTIONS/WORK HISTORY

• When completing the application, applicants will be asked to respond to application questions.  These application questions are based on the Job Requirements for the position.  
• Completion of the application questions is required. 
• Applicant responses to the application questions must specifically answer the questions asked. 
• Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position.  
• Applicants may upload only two attachments.  Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc.  Applicants may also choose to combine documents into one field for upload.  
• Applications may not be reviewed if specific responses to application questions have not been provided.
• Each application submission is reviewed independently.  

BENEFITS

• The City offers competitive pay and robust benefits:  Benefits Overview

POSITION DESIGNATION 

This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019.   This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

DEPARTMENTAL INFORMATION

This Unit Operations Leader position supervises front-line customer service telephone representatives in a call center environment.

JOB SUMMARY

This position is located in the Customer Service Division of the Utilities Department throughout the City of Oklahoma City, and is under the direction of an immediate supervisor. The Unit Operations Leader is an administrative and supervisory position responsible for a work unit engaged in providing direct support to field operations and/or clerical and administrative staff. Essential job functions include: prioritization and delegation of work; maintenance of accurate, up-to-date work records; compilation of information used for various administrative reports, such as budgets, goals and objectives, and purchase requests; monitoring of work activities and budget expenditures; and evaluation of work progress. The Unit Operations Leader has frequent communications with citizens, vendors, City employees, etc., to exchange information related to work unit activities. Work is performed independently and includes responsibility for the safe and efficient utilization of materials, manpower, and equipment. Work product is reviewed through conferences, physical inspection, and review of reports by the immediate supervisor. 

VETERANS PREFERENCE

Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. 

JOB REQUIREMENTS 

• Knowledge of administrative concepts, practices, and principles.
• Skill in communicating verbally