Sr. ServiceNow Developer

Superlanet is seeking a Senior ServiceNow Developer to lead system enhancements, mentor junior analysts, and partner with clinical and IT stakeholders for our healthcare client in the Bay Area. This is a direct-hire opportunity that will require quarterly travel. This role goes beyond development—it requires a strong communicator and technical leader who can drive projects from concept through implementation, ensure platform excellence, and foster collaboration across teams. 

Key Responsibilities

• Lead the design, development, and deployment of new and existing ServiceNow modules (ITSM, HRSD, FSM, CSM, etc.).

• Communicate effectively with business and technical teams to gather requirements, translate needs into technical solutions, and present updates to stakeholders.

• Oversee system enhancements and upgrades , ensuring stability, scalability, and adherence to best practices.

• Mentor and train junior ServiceNow developers and analysts , fostering skill development, code quality, and professional growth.

• Serve as project lead for ServiceNow initiatives—coordinating timelines, delegating tasks, and ensuring successful delivery.

• Develop and maintain custom integrations (e.g., MECM, Lawson, REST/SOAP APIs) to streamline enterprise workflows.

• Champion process improvement , identifying opportunities to optimize ITSM operations and enhance user experience.

• Ensure data integrity and CMDB accuracy across the platform.

• Support and troubleshoot complex issues , conducting root-cause analysis and implementing sustainable solutions.

• Collaborate within Agile teams , participating in sprint planning, code reviews, and testing cycles.

Requirements

• 5+ years of ServiceNow development and administration experience.

• Proven experience leading projects and mentoring junior developers.

• Strong communication skills—able to clearly articulate technical concepts to non-technical audiences.

• Proficiency in web technologies: XML, HTML, CSS, AJAX, REST/SOAP, JSON.

• ServiceNow Certified System Administrator (required).

• Experience with ITSM modules; Discovery and CMDB experience preferred.

• ITIL Foundation certification or higher (preferred).

• Prior healthcare industry experience (preferred).

• Bachelor’s degree in Computer Science, Information Systems, or related field.

Benefits