Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Systems Analyst Sr within PNC's Technology - Retail Lending Core Servicing organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL, or Dallas, Texas. This position is primarily based in a location within PNC’s footprint.

As a Business Systems Analyst Sr your responsibilities will include, but are not limited to:
- Engage daily with business users to understand goals, workflows; facilitate working sessions and stakeholder reviews
- Elicit, analyze, and document requirements (business and functional) with clear acceptance criteria and traceability
- Create and maintain requirements artifacts
- Set up test data and query data to support analysis, UAT, and production validation
- Partner with QA to define test scenarios, coverage, and traceability from story to test case; support UAT signoff
- Collaborate closely with developers to clarify requirements and remove ambiguity
- Support CI/CD and release readiness by aligning stories, test results, and evidence; contribute to release notes and cutover plans
- Drive defect triage and prioritization with product and QA; ensure quick feedback loops

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Bitbucket, Business Management, Customer Solutions, Data Modeling, Design, Group Problem Solving, Jenkins (Software), Process Improvements, Release Management, Scrum, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combi