Director, Warehouse Operations

515 N 51st Ave Phoenix Arizona, 85043, +1 (602) 5138420

Position Description: 
Provides oversight, leadership and achievement of results for the Warehouse Operations Division, to include strategic planning and execution for both short- and long-term success for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Key responsibilities include operations, financial management, human resources, safety, and Team Member training & development. Builds strong partnerships with the Retail Division and all ROC Departments to improve operations efficiency and service.

Essential Duties and Responsibilities:

• Develops and leads strategic plan and goals for the Warehouse Operations Division to include short-term and long-term goals that align with corporate strategy.
• Translates the strategic goals into operational plans to achieve optimal service of Retail while controlling expenses.
• Analyzes divisions’ results and directs activities to maximize department performance.
• Works closely with Director of Safety and Fleet Management Team to reduce expenses through optimizing vendor contracts.
• In partnership with Director of Transportation, continually improves operations within the ROC to reduce expenses through efficiencies.
• Ability to negotiate and build strong relationships with Retail Partners.
• Establishes and maintains productive relationships with local business leaders and community and other public, private and not-for-profit agencies.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Implements general policies established by leadership, directing their administration and execution.
• Proactively participates in strategic direction and problem solving with Goodwill Executives.
• Drives the development of diagnostic tools, SOP’s, and reporting needs to ensure goals are achieved.
• Strong focus on Safety, implementing and developing systems to reduce accidents and improve overall ROC safety.
• Coordinates with various Goodwill Divisions on major projects.
• Participates in steering committee as needed.
• Ability to think forward - building warehouse operations through the next key phases would include equipment and technology planning and implementation.
• Familiar with Warehouse Profiling and has the ability to analyze and layout the warehouse appropriately to gain efficiencies.
• Familiar with OSHA Standards and prioritizes Safety.
• Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Maintains regular and consistent in-person attendance.
• Perform other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s Degree in business or retail management preferred or 4 years of equivalent retail work experience.
• Minimum of at least 7 years’ senior level supervisory experience in operations.
• Familiar with OSHA Regulations and Guidelines.
• Multifaceted expertise in business development, planning, brand management, human resources and operations.
• Proven skills in decision making, intuition, and cultural development.
• Must have excellent written and communication skills.
• Ability to speak and read English proficiently.
• Ability to inspire confidence, respect, enthusiasm and cooperation.
• Outstanding interpersonal skills with an emphasis on building partnerships, managing conflict and negotiating.
• Ability to understand and implement directives.
• Proficient in Microsoft Office Suite.
• Valid driver’s license and clean MVR. 
• Ability to pass a background check and drug screen, where applicable for position.
   

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!