Patient Services Coordinator II

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Monday - Friday 8:30-5pm - fully onsite

165 Cambridge Street Boston (Charles River Plaza East)

 

Job Summary

MGH Beacon Hill Primary Care (massgeneral.org) Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) works with all levels in the organization, including physicians, nurses, and other clinical staff members, to ensure a quality-based, customer-oriented workflow. The PSC II handles incoming phone calls to the practice, reviews and books patient scheduling requests in EPIC, and works closely with the administrative and clinical teams to triage patient calls. The emphasis is placed on the ability to communicate effectively and exhibit a high degree of customer service, manage confidential patient information, and organize priorities in a detailed manner. The PSC II may also initiate Clinical Messages via Epic, relaying information from patients to the clinical staff and is a crucial member of the team’s communication structure.

 

Qualifications

- Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment Scheduling, referral management and electronic medical record navigation. - good command of the English language. - Excellent customer service skills - Strong Interpersonal, organizational and time management skills. - ability to work collaboratively and independently. - detail-oriented. - Demonstrates Initiative and continually strives to enhance the credibility of the department. Takes ownership and responsibility for work and behavior. - ability to Problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. seeks guidance and direction appropriately. - ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment. - ability to effectively evaluate all aspects of a situation and independently make appropriate and timely decisions. - Knowledgeable and compliant in all hospital, state and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA). EDUCATION: - High school diploma, GED or equivalent required - Some college, Assoociate's Degree, or Bachelor's Degree preferred - Administrative or Secretarial Training Program Certificate desireable. EXPERIENCE: - Minimum 2-4 years clerical/administrative experience in a healthcare setting, or related experience with transferrable skills preferred. WORKING CONDITIONS: - High-volume ambulatory office setting

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

165 Cambridge Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.71 - $24.94/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identit