Guest Engagement Associate - wooo4

Title: Guest Engagement Associate - wooo4

State Role Title: PR & Marketing Specialist I

Hiring Range: $16 per hour

Pay Band: 3

Agency: Gunston Hall

Location: Gunston Hall

Agency Website: www.Dhrm.virginia.gov

Recruitment Type: General Public - G

Job Duties

This position is centered around fulfilling the mission of Gunston Hall by providing exemplary customer service experiences and interactions with visitors to the property.

To serve as receptionist and a private event associate; greet visitors and event guests, sell tickets and reconcile cash receipts, answer phone and forward calls to the appropriate parties, book tours and maintain tour schedule, book private event appointments, assist with private and public program event setup, and support administrative work related to visitor experience.

Gunston Hall is pleased to announce an opening for a part-time guest engagement associate at an unparalleled historic site on scenic Mason Neck in Fairfax County, Virginia. In addition, Gunston Hall’s vast grounds and an inside rental space act as a historic venue available for private events including but not limited to: weddings, meetings, conferences, celebratory life events, and 2-3 large scale festival type programs. A 550 sq. ft. Museum Shop is located in the Visitor Center. The shop sells a wide range of items for guests to purchase daily. To learn more, visit: www.gunstonhall.org

Minimum Qualifications

50% - Visitor Services
• Greet visitors and orient them for a positive experience at Gunston Hall, including selling tickets
• Answer telephones and direct calls to appropriate staff members as necessary
• Keep accurate admissions records and reconcile sales at the end of each day
• Create a welcoming environment for all staff and volunteers
• Ensure that the Visitor Center and restrooms are ready for guests during open hours
• Support administrative work of programs and private events
• Promote and share information about public programs and special events
• Book tours and maintain tour schedule
• Provide engaging, interactive, and informative tours of Gunston Hall for all ages
• Impart key messages about George Mason and the Virginia Declaration of Rights
• Maintain general knowledge about Gunston Hall, the founding period, George Mason, and the Virginia Declaration of Rights
• Foster continuing conversation with visitors throughout their experience at Gunston Hall

30% - Private Event Experiences
• Greet private event guests and orient them for a positive experience at Gunston Hall
• Create a welcoming environment for all event attendees
• Book private event appointments
• Ensure that the Visitor Center and restrooms are ready for guests during event hours
• Enforce food and drink standards in the gallery spaces for event guests
• Provide setup support for private events – ability to lift 25lbs

20% - Other Duties as Assigned
• Employee will work public programs when requested
• Employee will undertake additional tasks to support the day-to-day and special operations of the museum when requested
• Monitor the museum exhibitions in the visitor center
• Assist with the opening and closing of the visitor center gallery spaces (unlocking/locking doors, turning lights on and off, resetting gallery hands on spaces, raising and lowering the flags)
• Excellent customer service and communication skills
• Responsibility and trustworthiness
• Ability to use a POS system
• The ability to lift up to 25lbs.
• Ability to work with staff of other departments and outside professionals
• Knowledge of basic office procedures and equipment such as computers, telephone systems, audio-visual equipment, and cash registers
• Ability to maintain an electronic calendar in order to schedule events;
• Ability to multi-task

Additional Considerations

• A Bachelor’s Degree or Equivalent, or previous work-related experience
• Excellent customer service and communication skills
• Responsibility and trustworthiness
• Ability to use a POS system
• The ability to lift up to 25lbs.
• Ability to work with staff of other departments and outside professionals
• Knowledge of basic office procedures and equipment such as computers, telephone systems, audio-visual equipment, and cash registers
• Ability to maintain an electronic calendar in order to schedule events;
• Ability to multi-task