Senior CRM Project Manager - CDI - (H/F)

Immediate opening for Full Time Position (CDI) - available ASAP 

CHANEL 

The Fragrance and Beauty business affirms its uniqueness through a promise: that of revealing the most unique beauty of each woman through her perfume, her make-up and her skincare products. This philosophy is largely inherited from Mademoiselle Chanel, who has always worked to assert her own independence and that of all women. 

Your Missions 

Within the CRM & Data department within the Communication and Client Experience Direction (CEC) – reporting to the Head of Client Communication Strategy – you will contribute internationally to the CRM strategic definition and execution for CHANEL Fragrance & Beauty.  

In close collaboration with various teams such as international marketing, retail team, and other CEC touchpoints (media, social media, eBusiness), you will also serve as a key contact with CHANEL Artistic Direction. You will support Regions and key Markets in deploying their CRM strategy while considering various local specificities. 

1) Client Communication Project Management, and Innovation:  

• Drive continuous improvement in campaigns, encouraging teams to think innovatively. Propose fresh ideas to enhance relevance, particularly in dynamic Asian markets through Social CRM activations. 

• Develop activation strategies for key campaigns, ensuring alignment with client segmentation, operational efficiency, and insightful reporting. 

• Oversee deployment coordination, ensuring timely execution and availability of assets and guidelines. 

• Stay updated on CRM best practices and innovations, transforming trends into insights for briefs when relevant.  

2) Global Vision, Local Insight, and Data-driven Approach: 

• Listen attentively to regional challenges and their competitive landscapes, enhancing the relevancy of your recommendations. 

• Collaborate closely with Client Intelligence team, leveraging CHANEL Fragrance and Beauty client data effectively, 

• Be an active and leading member in CHANEL Fragrance and Beauty Worldwide CRM community, sharing expertise and fostering close collaboration. 

3) Project and team management: 

• This role requires a dynamic and forward-thinking individual who can inspire teams, manage complex projects, and align project goals with the overall vision 

• Exercise a high degree of autonomy and empower team members by fostering a culture of accountability and trust 

• Lead and master dedicated projects and forster a collaborative and productive team environment. 

• Manage and empower junior project manager/ consultant & Intern 

YOUR PROFILE 

• Possess +7 years of substantial experience in CRM 

• First experience in managing a team of (junior) project managers  

• Demonstrated ability to coordinate and motivate diverse stakeholders effectively towards shared project objectives. 

• Proficiency