Client Service Associate (Mailroom & Office Services)

 

Great Service Meets Seamless Operations

SPS Global is seeking a professional and service-driven Client Services Associate to support daily office operations and deliver an exceptional workplace experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in delivering polished customer service while ensuring operational excellence.

As a Client Services Associate, you will serve as a key point of contact for mail services, print support, office operations, and workplace coordination. Your work directly contributes to the efficiency, professionalism, and overall client experience within the office environment.

Typical Work Schedule:
Monday – Friday | 8:00 AM – 5:00 PM

Job Overview

The Client Services Associate supports office operations by managing mail and package handling, shipping and receiving, print and document services, inventory management, and workplace support functions.

This role combines operational support with frontline customer service responsibilities, ensuring all employees, clients, and visitors receive prompt, professional, and efficient assistance.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Mail & Shipping Operations

• Manage incoming and outgoing mail and packages with accuracy and accountability
• Handle shipping, receiving, tracking, and chain-of-custody documentation
• Maintain accurate records and ensure timely package processing and delivery
• Serve as a trusted point of contact for mail and logistics inquiries

Office & Print Services Support

• Maintain and troubleshoot multifunction devices such as printers and copiers
• Support print, scanning, and document service operations
• Monitor inventory levels including toner, paper, pantry supplies, and office materials
• Ensure office service areas remain organized and operational

Workplace & Operational Support

• Support meeting room setups and occasional office moves
• Maintain clean, professional, and organized workspaces
• Assist across teams and operational areas as needed
• Proactively identify opportunities to improve efficiency and support workplace operations

Customer Service Excellence

• Deliver polished, professional customer service in every interaction
• Collaborate effectively with internal teams and clients
• Maintain professionalism, reliability, and discretion when handling sensitive matters
• Adapt quickly to changing operational needs and priorities

What We’re Looking For

Required

• High School Diploma or equivalent
• Valid driver’s license with clean driving record
• Willingness to complete background checks and fingerprinting requirements
• Strong organizational and time-management skills
• Basic computer proficiency and familiarity with Microsoft Office applications
• Ability to adapt to workplace systems and operational tools
• Strong communication and customer service skills

Preferred

• Experience in office services, mailroom operations, hospitality, logistics, or workplace support environments
• Experience with multifunction devices (MFDs), shipping systems, or tracking software

Competencies

• Customer-first mindset with strong service orientation
• Strong attention to detail and organizational ability
• Ability to multitask and prioritize effectively
• Problem-solving mindset with calm decision-making under pressure
• Independent work capability with collaborative team approach
• Professionalism, reliability, and discretion

Physical Requirements

• Ability to lift or move packages weighing 40–60 lbs.
• Ability to stand, walk, bend, and lift throughout the workday
• Manual dexterity for operating office equipment and workplace tools

Travel:
None or negligible

What We Offer

Career Growth: Opportunities to expand expertise across office services, workplace operations, and client support functions.

Learning & Development: A culture that promotes continuous learning and professional growth.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term