DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Mainframe File Transfer (MFT) Network Engineer

Job Location:

DIVISION OF TECHNOLOGY SERVICES (DTS)
Address: 1400 West Washington Street, Phoenix, Arizona 85007

Posting Details:

Salary: $71,677 to $100,744 

Grade: 27

Closing Date: July 20, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security (DES), Division of Technology Services, is seeking an experienced and highly motivated individual to join our team as a Mainframe File Transfer (MFT) Network Engineer. This position plays a critical role in maintaining and supporting enterprise-level managed file transfer systems that are essential to DES operations. The MFT Network Engineer will work closely with the Enterprise Software Team Lead to ensure the stability, security, and performance of key enterprise software systems. Primary responsibilities include the proactive management and maintenance of Tibco MFT and Global Cape EFT systems, while ensuring all implementations align with industry best practices and comply with applicable state and agency policies.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:
• Configure, maintain, monitor, and update Tibco MFT, Globalscape EFT, and other enterprise software systems as required.
• Troubleshoot and resolve issues related to managed file transfer and enterprise software environments, including database connectivity, configuration errors, and user-reported incidents or service requests.
• Provide advanced support to Tier 2 technicians, developers, and production support teams by assisting with issue resolution and developing documentation for proposed solutions.
• Monitor and maintain existing MFT services, including daily log and event viewer analysis, incident identification, incident reporting, and investigation of suspicious or anomalous activity.
• Develop and maintain technical documentation, including process guides, runbooks, and operational procedures. Participate in team meetings to review, update, and streamline documentation and workflows.
• Implement infrastructure and service changes in alignment with best practices, existing security policies, and organizational standards.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Managed file transfer software, other enterprise software, and in-house developed applications utilized in the enterprise.
• Various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Installing and repairing of PC hardware and Software.
• Knowledge in evaluating and testing of emerging technologies.

Skill in:
• Advanced troubleshooting skills
• Ability to analyze existing services and identify areas for improvement
• Proficiency in analyzing performance trends and recommending necessary adjustments
• Strong customer service orientation
• Excellent interpersonal, written, and oral communication skills
• Experience developing and writing clear, technical documentat