Director, Business Analysis and Solutioning

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Director of Business Analysis and Solutioning plays a critical leadership role within the CIO Enterprise Applications organization, focused on driving tools and process improvements that enable the firm's Go-To-Market (GTM) capabilities. This individual will lead a high-performing team responsible for business analysis, solution design, and stakeholder engagement across critical front-office domains including Customer Relationship Management (CRM), Pricing, Solutioning, and Client Contract Lifecycle Management (CLM).

Essential Skills, Duties & Responsibilities: 

• Lead the strategic planning, analysis, and delivery of enterprise applications and platforms that support sales, pricing, and contract lifecycle operations.

• Partner closely with Sales, Finance, Legal, and Operations stakeholders to identify improvement opportunities and translate them into technical requirements and product roadmaps.

• Serve as the enterprise process owner for front-office systems including CRM, Pricing Engines, Solution Configuration Tools, and CLM platforms.

• Oversee the evaluation, selection, and implementation of technology solutions to improve business outcomes and user experience.

• Manage a team of business analysts and solution architects responsible for understanding business needs and delivering scalable, efficient technology solutions.

• Drive transformation initiatives to streamline end-to-end GTM processes and improve agility, data quality, and compliance.

• Ensure business requirements are translated effectively into technical specifications and delivered in collaboration with architecture, development, and change management teams.

• Champion continuous improvement, user feedback loops, and adoption strategies to maximize ROI of technology investments.

• Monitor industry trends and emerging technologies to influence future-state architecture and strategic investments.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances:

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field; MBA or equivalent advanced degree preferred.

• 10+ years of experience in enterprise systems, business analysis, or solution delivery, with at least 5 years in a leadership role.

• Deep expertise in at least one CRM platform (e.g., Salesforce, Microsoft Dynamics, Sugar CRM), pricing tools, and CLM technologies.

• Proven success in leading cross-functional teams and complex enterprise initiatives across global organizations.

• Strong understanding of front-office business pr