Senior Manager - Agile Practice Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Overview

The CVS Health Aetna Enterprise Delivery team is looking for an innovative thought partner who has a strong analytic and program management skill set to serve as a key leader on critical technical programs. This role will require an experienced leader who will direct the activities of the team including overseeing and coordinating Scrum events, ensuring that risks, issues and blockers are identified and addressed and act as point of escalation.  Additionally, this role will provide mentoring and coaching to the individuals reporting to you.

Position Summary

You will support the planning, coordination and tactical execution of IT projects and programs across business and functional areas, as well as the development of presentations and content for key leadership forums. The role offers significant exposure to cross-functional leaders and colleagues across CVS Health and Aetna, as well as professional development opportunities. Assignments are highly complex, have major associated risks with high visibility, and can be sensitive or widely varied requiring experience in applying and adapting project management techniques.  You will train/coach/mentor your team(s) on financial management, effective communication across teams, and being the catalyst to driving agile and product best practices.

Areas of responsibility include:

• Run programs with a budget of $10M+ consisting of one or more large projects/programs.

• Ensure appropriate project deliverables are created, utilized by leaders and are updated over time as each project grows.

• Responsible for interfacing and communicating directly with Senior leaders from all different areas of the company.

• Oversee the development and tracking of timelines and milestone with key internal and external partners to address project objectives.

• Manage projects using Agile methodologies and/or other Project Management professional practices and standard tools.

• Gathers insights on process improvement opportunities from retrospective and feedback mechanisms and implements improvement plans.

• Partner with other Project Leads and owners to coordinate day-to-day initiative progress, identify risks/barriers and work with project leaders to address challenges.

• Where necessary interface with other projects to modify plans when necessary to ensure cross-functional dependencies and inter-dependent projects stay coordinated.

• Work with all stakeholders to define and acquire all necessary resources and to ensure their continual support for project goals.

• Forecast Resources allocations on a weekly basis while maintaining project budget.

This team operates primarily based on the Eastern Time Zone.

Required Qualifications

• 8+ years’ overall technology delivery management experience

• 5+ years’ experience in leading program management efforts within a large organization

• 2+ years’ leadership experience as a manager of people

• Experience leading teams comprised of Business focused Scrum Master, Program Managers and Project Managers

• Managed teams, performing HR responsibilities such as hiring and performance management

• Strong communicator both verbal and written

• Adept at using Scrum and Agile methodologies

• Resource and budget ($8M+) management

• Understanding of software development methodologies

• Proficient in Microsoft project, Word, Excel, PowerPoint and Visio

Preferred Qualifications

• Scrum Master Certification

• Project Management Certification

• Experience in Healthcare industry

• Understanding of software development

• Experience working on complex large-scale applications

• Track and communicate overall team progress

• Ensure delivery of initiatives are on time, on budget and fall within organizational performance targets

• Direct product teams handling all aspects of solution delivery, Agile methodologies

• Oversee Agile processes and promote the use of Agile best practices and met