Medical Assistant

Job Description:

About the Role:

The Medical Assistant supports the care team’s delivery of clinical interventions in multiple ways, including direct member care. The Medical Assistant will be responsible for pre-visit preparation (e.g., getting member consents, rooming), procedural assistance and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals). Other responsibilities include support of quality and preventative health efforts, and the role may assist with operations, including inventory support.
This role is not a typical Medical Assistant role, because at Cityblock we go above and beyond to meet our members where they are at.
 

Responsibilities:

Engagement

• Schedule and manage appointments per protocol or at the direction of the care team

  • Send appointment reminders and confirmation

  • Reschedule and escalate “hard to reach” members as needed to prevent member loss

Assess/Intake

• Support provider during intake visits and clinical interventions longitudinally, as needed

• Collect external provider contact information for appropriate record request

Clinical Visits, Practices & Procedures

• Complete pre-visit tasks, including chart prep, review for quality opportunities and medical record requests

• Check-in members, including verification of contact info, demographics and obtaining consent forms

• Complete rooming process for provider appointments, inclusive of taking vitals, capturing medical history, completing clinical documentation, and setting up translation services

• Draw labs, administer vaccines, perform EKGs, and assist with other procedures as needed

• Ability to meet with members in their community (home, SNF, shelter, hospital)

• Fulfill other duties to support member care and initiatives as assigned (e.g., preventative care campaigns in the community)

Follow-Up

• Complete post-visit workflows, including review of provider notes and closing loops as needed 

• Coordinate on follow-up care (e.g, diagnostic tests, DME, specialty care referrals); communicate normal test results

• Schedule follow-up appointments, including transportation assistance

• Send records to external providers as needed

• Address and respond to member needs and delegate tasks in timely fashion

Operations

• Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as needed

• Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources

Requirements for the Role:

• HS Diploma or equivalent
• Minimum Length of Experience Required
• Certification Required: Medical Assistant
• Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
• Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner                        
• Versed in Trauma Informed Care principles
• Strong problem solving skills - comfortable making decisions and knows when to collaborate with other team members
• Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Standard clinic administrative functions, such as addressing inboxes, chart prep, review of quality opportunities, medical record requests, and post-visit workflows (e.g., review provider notes and close loops accordingly
• Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
• Self-starter who completes tasks in a timely manner and prioritizes effectively

Cityblock values diversity as a core tenet of the work we do and the