Senior Pharmacy Advocate

<p><strong>ESSENTIAL JOB RESPONSIBILITIES </strong>include but are not limited to:<strong> </strong></p> <ul> <li>Supports and demonstrates IMA’s core values</li> <li>Values and understands the importance of diversity, equity, and inclusion among all IMA associates.</li> <li>Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs.</li> <li>Provides assistance to pharmacy advocate staff and patients to complete and submit all necessary forms and program applications.</li> <li>Completes and submits all necessary forms in a timely manner. Tracks and follows up on status of applications.</li> <li>Frequently works in Excel spreadsheets to create and analyze enrollment, use and revenue tracking.</li> <li>Communicates effectively with patients, healthcare providers, and third party representatives</li> <li>Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff.</li> </ul> <p><strong>REQUIRED EXPERIENCE AND SKILLS </strong>include but are not limited to:<strong> </strong></p> <ul> <li>High School, Diploma, or GED required</li> <li>Pharmacy tech preferred or experience in a retail pharmacy or health care field.</li> <li>Ability to communicate effectively both orally and in writing.</li> <li>Ability to build productive internal/external working relationships.</li> <li>Strong interpersonal skills.</li> <li>Strong organizational skills; attention to detail.</li> <li>General knowledge of pharmacy benefits.</li> <li>Ability to proficiently use Microsoft Excel, Outlook and Word.</li> <li>Ability and initiative to work independently or as a team member.</li> <li>Ability to problem solve.</li> <li>Strong time management skills.</li> <li>Customer satisfaction focused.</li> </ul> <p><strong>COMPETENCIES &amp; TRAITS:</strong></p> <ul> <li><strong>Professionalism</strong></li> <li><strong>Building relationships</strong></li> <li><strong>Manage Client Relationships</strong> <ul> <li>Identifies key professional working relationships and works to develop them over time.</li> <li>Proactively engages in and promotes clear communication of information and needs within working relationships.</li> </ul> </li> <li><strong>Interpersonal skills </strong> <ul> <li>Ability to foster and maintain healthy, mutually beneficial relationships with others.</li> <li>Display