Senior Director of Homeless Services and Programs - Loudoun

Level: Senior Director
Department: Admin
Reports to: Chief Program Officer
Salary Range: $85,000 to $100,000
Location: Leesburg, VA
FLSA Status: Exempt

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs while working in partnership with government, private partners, and community members.

Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team changed the lives of nearly 2,000 individuals, half of whom were children.

Our culture is built on our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iCARE).

About the Role

The Senior Director of Homeless Services Programs – Loudoun serves as a critical member of Shelter House’s Senior Leadership Team. This role oversees Shelter House’s expanding portfolio of Homeless Services programs in Loudoun County, including:

1. Loudoun Homeless Services Center, including emergency hotel overflow
2. Permanent Supportive Housing and Rapid Re-Housing Programs
3. Drop-In Centers
4. Hypothermia Shelter

As Shelter House continues to pursue new opportunities to meet the needs of the Loudoun community, this role will support additional programming and play a key role in launching new initiatives.

The Senior Director maintains strong working knowledge of best practices in homeless services, including prevention and diversion, sheltering, and housing programs. This role also requires a deep understanding of Shelter House policies, processes, priorities, cultural norms, and values, as well as the ability to build strong, collaborative relationships with staff, leadership, county partners, and nonprofit stakeholders.

Key Responsibilities

• In coordination with the Chief Program Officer and Shelter House Leadership and Executive Teams, contribute to the overall development, strategic planning, service delivery, and management of homeless services programs.
• Provide direct supervision, coaching, and support to Homeless Services Program Leaders, including assistance with staff and program performance challenges.
• Oversee the coordination, integration, and delivery of homeless services programs, grants, contracts, and related services while ensuring funder and stakeholder expectations are met.
• Partner with the Director of Data Analytics and Insights and the Grants Manager to analyze data, inform decision-making, and meet grant reporting requirements.
• Use data to evaluate programs and identify emerging needs, service gaps, trends, and client feedback; support program leaders in making necessary adjustments.
• Foster a high-performing, values-driven culture aligned with Shelter House’s core values.
• Establish annual program, department, and staff goals and track performance against objectives.
• Maintain current knowledge of homeless services trends, best practices, and emerging models, including Housing First, Rapid Re-Housing, trauma-informed care, and harm reduction.
• Support program leaders in monitoring budgets and spending in partnership with Finance and the Chief Program Officer.
• Translate policy into clear, accessible processes that support programmatic and client outcomes.
• Ensure staff have access to up-to-date forms, regulations, guidelines, and training materials.
• Under the advisement of the Chief Program Officer, implement Shelter House’s strategic plan and develop new initiatives aligned with the organization’s mission.
• Serve as liaison to key government agencies, particularly the Loudoun County Department of Family Services.
• Represent Shelter House on committees, task forces, and at speaking engagements, conferences, and trainings.
• Assist with responses to RFPs and RFAs in partnership with Development and management staff, as needed.
• Determine staffing structures and participate in hiring decisions for new program staff.
• Proficiently use Microsoft products as part of daily work responsibilities.
• Perform other duties as needed to support effective operations of Homeless Services Programs.

About You

You are a passionate, experienced leader who models Shelter House’s core values. You are comfortable navigating the intersection of client services, staff support, program needs, agency priorities, budgets, policies, and best practices.

You bring curiosity, humility, and a growth mindset to your work, understanding that learning, reflection, and a