Operations Manager (Denali Backcountry Lodge)

What perks can you expect?

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

• Housing accommodations available with competitive rates 

• Referral bonus available  

What will be your daily pursuit?

Deep down, our mission and values make us who we are as a team. This is what we strive for in all of the connections we create for our guests and for each other.

What will your compensation be?

$2,300 biweekly

When does this adventure begin?

This role is posted for our spring/summer 2025 season!

What will you do in this job?

Responsible for assisting the General Manager of the lodge with management and daily operation of all the Denali Backcountry Lodge facilities, including efficient operation of housekeeping, food and beverage operations and gift shop operations. Responsible for scheduling, training, coaching and disciplining the guest service agents and submitting time sheets weekly. Responsible for safe and efficient food and beverage operations; training of all food and beverage department personnel and labor cost control, and producing a consistently high quality dining experience according to lodge standards. Attend staff meetings, safety briefings daily;

Major Activities (Typical Duties/Responsibilities):

• Provide excellent guest service to guests and other team members
• Make sound judgments and anticipate issues and opportunities
• Handle comments, complaints and concerns with high level of efficiency in the best interest of the guest
• Work closely with all other departments to ensure overall guest satisfaction
• Ensure that guests’ special needs are met
• Greet arriving/departing guests in a professional and pleasant manner
• Be knowledgeable of daily functions or activities occurring at the Lodge and in area in order to answer guests’ questions
• Ensuring the safety and security of all guests and employees while at Denali Backcountry Lodge
• Meeting or exceeding industry and Company standards of guest service and product quality
• Compliance with concessionaire user agreement and other federal/state regulations
• Responding to customer comments, complaints and concerns to determine that guest expectations are met
• Ensuring facilities meet or exceed legal, industry and Company standards for cleanliness and maintenance of facilities, such as:
• daily, weekly and ongoing cleaning in and around facilities
• compliance with DEC regulations relating to cleaning and sanitizing guidelines for kitchen, dining room and food storage areas, such as refrigerator, freezer and cooler space
• Maintaining adequate daily and ongoing inventory of all lodging supplies, food and dry goods.
• Coordinating and managing duties associated with start-up and shut down of Denali Backcountry Lodge facilities.
• Responsible for assisting in effective and efficient training, supervision and performance of Denali Backcountry Lodge staff:
• Trains seasonal staff in following company policy.
• Assists in the start and end-of-season duties in relation to all Denali Backcountry Lodge facilities.
• Develops and manages daily staff schedules and duty rosters.
• Staff training to ensure customer service principles are consistently applied to achieve and exceed overall guest satisfaction.
• Responsible for submitting accurate timesheets of all customer service agents and customer service agent supervisors; reviews and approves staff timesheets.
• Ensures all cash is secured, deposits are made on a regular basis, and submitted to DBL accounting in a timely manner
• Participates in monitoring the operational and labor budget
• Ensures the food and beverage product served is of consistently high quality and is delivered to the guest in a timely manner
• Participate in emergency response activities including firefighting, emergency medical activities (within an employee’s training limitations) and other incidents
• Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
• Assist with Flight Coordination between Denali Cabins and Denali Backcountry Lodge
• Coordinate and assist the General Manager and Chef in ordering, special events, scheduling, staffing and safety training in order to foster exceptional teamwork and improve the guest experience
• Other duties as assigned

What skills and experience do you need for this job?

Skills + Abilities:

• Curr