RN Clinical Team Lead Admissions (HPH Hospice)

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

9am to 7pm (4- 10 hour shifts)


Role:
The Clinical Team Leader (CTL) of Patient Access is responsible for the daily oversight of the intake process, clinical coordination, and support of staff providing hospice care to the patient/family unit as indicated in the plan of care.

Qualifications:

• Current RN license in the state in which you work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license.
• Minimum of three (3) years’ nursing experience, with one (1) year hospice experience.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Excellent critical decision making and problem-solving skills
• Ability to convey a high level of urgency
• Excellent written and verbal communication skills
• Ability to listen, coach, and train
• Ability to use equipment with visual and auditory mechanisms
• Flexible schedule to meet the needs of patients
• Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Able to remain calm and troubleshoot/handle crisis situations
• Focus on service excellence
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
• Working knowledge of the Medicare Conditions of Participation and the State Regulations for Hospice care

• Mobile Driver - Valid driver’s license and automobile insurance per Company policy

  Ability to travel off-site to meet business needs. 

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication.  Express thoughts and ideas clearly.  Adapt communication style to fit audience.
• Initiative.  Originate action to achieve goals.
• Management Identification.  Identify with and accept the problems and responsibilities of management.
• Judgment.  Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling.  Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.  Monitor results.
• Leadership.  Use appropriate interpersonal styles and methods in guiding others.
• Ethics.  Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Acts as a clinical resource for clinical and office staff (i.e.,