Senior Business Development Executive, Amazon Connect

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Senior Business Development Executive will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA

The Opportunity

TELUS Digital and Local Measure have partnered closely in an effort to elevate our GenAI-Fueled CX with Engage Platform Integration. For more information, check out our press release. 

We are looking for a strategic and results-driven Sales Leader to spearhead the growth of TELUS Digital implementation services alongside Local Measure’s Engage platform and Amazon Connect. This role will lead go-to-market efforts, develop key partnerships within the AWS ecosystem, and drive customer success in modernizing contact centers and transforming customer experiences. This is a high-impact opportunity for a sales leader passionate about cloud contact center solutions and digital transformation.

Responsibilities

• Lead and scale the Local Measure / Amazon Connect sales practice across target regions and industries
• Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion
• Recruit, mentor, and lead a high-performing sales team specializing in cloud contact center technologies
• Drive sales opportunities in collaboration with AWS account teams, partners, and internal stakeholders
• Develop and execute strategic sales plans that align with organizational objectives and market trends
• Present and demonstrate the value of Engage for Amazon Connect to prospects, customers, and partners
• Cultivate deep relationships with AWS and other ecosystem partners to drive joint success and co-selling opportunities
• Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space
• Partner with marketing, product, and customer success teams to align sales efforts with broader go-to-market strategies
• Consistently meet or exceed revenue targets and performance goals

Competencies

• 7+ years of Amazon Connect sales experience
• Strong knowledge of Amazon Connect and the broader cloud contact center landscape, and, ideally, knowledge of the Local Measure / Amazon Connect value proposition
• Proven success in meeting and exceeding sales targets in complex B2B environments
• Demonstrated ability to build, lead, and motivate high-performing sales teams
• Excellent communication, presentation, and executive-level relationship-building skills
• Experience managing long and complex sales cycles, including stakeholder alignment and negotiations
• Strong analytical, strategic thinking, and problem-solving capabilities
• Bachelor's degree in Business, Marketing, Computer Science, or a related field

Bonus Competencies

• Experience with Local Measure’s Engage platform or similar omnichannel customer engagement tools
• AWS certifications or a deep understanding of the AWS ecosystem
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