Field Claims Specialist II, National Catastrophe Property - Personal Lines (North Eastern US)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Preferred location: Maryland, Delaware, New Jersey, Eastern Pennsylvania, Southern New York, Connecticut and Massachusetts

This is a field-based role on the National Catastrophe Response Team. Catastrophe duty is a requirement of the role and candidates must be available to work 12 hour days, 7 days a week. Candidates must be available for extensive travel to catastrophe environments throughout the entire US. When not on CAT, associates may work standard Mon-Fri business hours.

Ideal candidates will have:

• Prior insurance field/property claims handling or adjusting experience
• Proficiency with Xactimate
• Prior estimate writing experience
• Ability to handle claims of varying complexity from start to finish
• Prior experience working in on site in a catastrophe environment
• Ability to carry a ladder and climb a roof
• Strong customer service competency
• Strong written and verbal communication skills.

Benefits include: Medical, Dental, Vision, 401k with company match, company-paid pension plan, paid time off, holidays and more.

(Internal use only) Compensation grade: E3

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a National Catastrophe (NATCAT) Field Claims Specialist primarily supporting our Personal Lines (PL) business, you'll investigate and resolve personal lines property damage claims on the phone and/or in person.

Job Description

Key Responsibilities:   

• Handles all assigned claims, promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.

• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.

• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.

• Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars or training session

• Maintains current knowledge of local industry repair procedures and local market pricing.

• Submits severe incident reports, reinsurance reports and other information to claims management as needed.

• Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation.

• Initiates and conducts follow-ups through proficient use of claims systems and related business systems

• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

• Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Claims Manager. Individual contributor role.   

Typical Skills and Experiences:   

Education: Undergraduate degree or equivalent experience.

Licenses/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: One to three