Pharmacist, Retail Customer Care

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Retail Customer Care is seeking a remote contact center Pharmacist with a Pharmacist degree and active license(s), but team members do not actively dispense prescriptions to patients/customers/members. You will communicate effectively with both patients and providers, performing tasks to support the FDA's Risk Evaluation and Mitigation Strategies (REMS) program for specific drugs dispensed at retail locations. Apply highly developed skills to provide medication therapy management and clinical consultation to healthcare professionals by staying updated with evidence-based practices and monitoring adverse events. Contribute to quality improvement initiatives and delivers patient education by collaborating with interdisciplinary teams and engaging in clinical research and teaching. Ensure patient safety and enhance overall healthcare outcomes through expert clinical pharmacy services.

Available Shift:

TBD

What you will do

• Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management.

• Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions.

• Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions.

• Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement.

• Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories.

• Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experiences.

• Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns.

• Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications.

• Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service.

Required Qualifications

• 5+ years' pharmacy work experience.

• Resident of any state/territory excluding Arkansas, Georgia, Hawaii, Mississippi, Oklahoma, Puerto Rico, South Carolina, Tennessee and Washington, D.C. due to regulatory compliance

• Registered Pharmacist (RPh) licensure required in state of residence.

• Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire

• Advanced problem solving and decision making skills.

• Advanced knowledge of medical terminology.

• Advanced collaboration and teamwork skills.

• Advanced growth mindset skills (agility and developing yourself and others).

• Advanced skills in execution and delivery (planning, delivering, and supporting).

• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.

• Advanced digital literacy skills.

Preferred Qualifications

• Call center experience

• Registered Pharmacist and resident in Massachusetts, Rhode Island or New York
   

Education

Pharmacy Degree - Bachelors or Doctorate

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$55.53 - $93.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant