ServiceNow Systems Engineer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
 
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
 
Join us to drive positive, lasting change that moves missions and the government forward!  

Job Description:

The ServiceNow Systems Engineer is responsible for maintaining the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for this program.

This position will be fully onsite in Tampa, FL and will require an active secret clearance.

Responsibilities Include:

• ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
• Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
• Provide support to end users and stakeholders on SPM functionalities and best practices.

Here’s What You Need:

• 3+ years of experience as ServiceNow Systems Engineer working in a Linux environment
• Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and at least 5 years of related experience
• ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer
• Applicable DoD 8140 or DoD 8570 Certification

Bonus Points If You Have:

• ITIL v4 Foundation Certification
• ServiceNow ITSM Implementer certification
• Java script, html, or CSS experience
• Skilled in utilizing best practice engineering methods
• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
• Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices. Education and Certifications:

Eligibility Requirements: 

• Active Secret Clearance is required for this role
• US Citizenship required, dual citizens not eligible

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia is:$108,400—$203,400 USD   What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core