Sr. Software Development Engineer in Test

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Software Development Engineer in Test (SDET) 

Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!!  

Job Title: Senior Software Development Engineer in Test (SDET) 

Team Background:  

We are looking for a talented Senior Software Development Engineer in Test (SDET) to join our Service Reliability (SRE) team and help build tooling and services to bring the benefits of our innovative technology to Genesys Customers. 

 
The Service Reliability discipline is at the cutting edge of DevOps and cloud-native architecture. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth; Service Reliability Team is a handful of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform.   

We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions.  We are very collaborative and support each other in many aspects throughout the development process. 

What you will need to be successful in this role:  

As a Senior SDET, you will be leading the design and development of automated test frameworks and additional cloud-based test infrastructure to ensure the quality of our software deliverables. 

You will need a solid understanding of multi-tenanted microservice architecture and development, along with a strong Production First Mindset. You will be responsible for ensuring the scalability and availability of the entire platform and delivering high-quality code as a member of a cross-functional development team. 

Candidates for this position should be proficient in at least one programming language and capable of quickly learning new techniques and languages. While the primary focus is on test automation for a single team, you should also have a drive to understand how your work integrates with other groups to provide value to our customers. 

Keeping up to date with the latest trends in cloud technology, particularly the AWS platform and its growing feature set, is essential. Additionally, you will have opportunities to work with and leverage technologies such as Jenkins, AWS, and Docker, aligning with our strong focus on Continuous Delivery and a DevOps mindset. 

Being detail-oriented and collaborative will also ensure your success in this role. 

What you will do:  

• Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team m