Senior Director, NA VAS Issuing Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Role Description

The Senior Director of Issuing Solutions for North America will be accountable for delivering the regional Issuing Solutions roadmap and ensuring it supports Visa’s aggressive growth targets for Value-Added Services (“VAS”).  More specifically, this role will partner with Global and Regional Product and NA Sales teams to deeply understand regional nuances for VAS products and define the functional, commercial, and regulatory requirements to localize and deliver products for sale to regional clients.  This will require consistent interaction with global Issuing Solutions leadership to inform the direction of the central Product roadmap – often acting as a regional extension of this central team.   The role reports to the VP, Value-Added Services (VAS) for North America.

This selected leader must have organizational savvy and interpersonal skills to build fast rapport and credibility.  Close collaboration with both regional and global leaders is essential, as is a deep experience in Product development and client engagement.  The focus of the role is regional delivery of client-relevant Solutions, however, this leader must also have a solid grasp of the commercial dynamics to generate sustained, scalable revenue streams from these Solutions.  A commercial mindset is especially key as this leader will help extend the value of Visa’s Issuing Solutions beyond traditional processing deals, ensuring they are relevant to a wider set of clients and resale partners. 

The selected leader will have a proven track record of success in fast-paced environments with demanding timelines, and will be equally comfortable interacting with “C-suite” executives, peers across teams and provide mentorship to junior team members.  This “ground-up” dynamic provides a unique opportunity to help define what success looks like for building and enhancing regional solutions roadmaps.

 Responsibilities:

• Execute on a multi-year strategy for the regional Issuing VAS business, which considers nuances relevant to the specific region (e.g., fintech ecosystem, available payment methods, local banking regulation, mix of digital payments, issuer ecosystem, opportunities for inorganic growth…).

• Closely partner with Global Issuing Product leaders to deliver on-time, on-budget Issuing VAS Products in the region.

• Support and deliver regional product roadmaps that extend Visa’s relevance beyond our core network assets.  This includes:

  • Structure solutions to address challenges among regional Issuing clients,

  • Align regional priorities with Objectives and Key Results for Visa’s Global Issuing Solutions business,

  • Identify and inform the Global Issuing Solutions product leaders of local market changes, client feedback, and product requirements,

  • Deliver best in class Products and services that exceed client expectations,

• Partner with regional Commercialization leaders to build, execute, and monitor go-to-market motions so Solutions are easy to sell and easy to buy.  This includes:

  • Develop a Go-To-Market (GTM) strategy, which may include new products, bundles, or campaigns, based on local market needs,

  • Collaborate with key stakeholders including Sales and CS to execute the GTM strategy,

  • Structure client implementations built on Global guidance to ensure a seamless and effective rollout of new solutions,

  • Enable Visa and partner Sales channels,

  • Inform pricing guidelines with market intelligence, and

  • Partner with GTM, Commercialization, and Strategy Lead to shape regionally-relevant Sales narratives across client segments, which are tightly aligned with Product roadmaps.

• Architect client-centric joint solutions including build, implementation, and post-launch optimization:

  • Support selling teams in understanding clients’ business and technical needs and defining solutions to meet them,

  • Link Issuing Solutions with other Visa Product Domains and Client Segments (Acceptance, Risk) to provide greatest value to the client,

  • Delive