Staff Analyst III
Western Alliance BankAbout the role
Job Title:
Staff Analyst IIILocation:
Block 23What you'll do:
As a Staff IT Analyst III, you'll lead the review of current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit, or can accelerate, the business and technology strategy, and develop options or approaches to improve business outcomes. You'll lead work to develop and review artifacts that accurately describe current state processes, practices, and/or metrics the determine root cause for constraints in the process. You'll also actively identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics. As the IT Staff Analyst III, you'll identify and facilitate discussions with IT, Product, and Business subject matter experts to better understand the problem statement and/or opportunity, capture relevant insights. You'll also review any findings or artifacts produced to validate the right problem or opportunity is being assessed. Additionally, you’ll identify, socialize, and obtain approval for, as well as the upkeep of, KRIs, KPIs, and Operational Metrics.Lead large complex projects with the expectation of ensuring the business outcomes are achieved. Work to gain a full understanding of how your work connects to the defined project objectives in addition to helping define the work breakdown structure for any activities. Set & meet deadlines for that work, lead discussions with stakeholders and the subject matter experts to gather requirements and review artifacts while working to resolve any issues that impede progress.
Develop list of critical documentation and artifacts to meet project objectives while also completing the development of high-quality deliverables through effectively communicating learnings, findings, impacts, and next steps with subject matter experts.
Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools within a specific domain or functional area on the processes, data analysis, and IT governance.
Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.
Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations
Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models
Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities
Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)
Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy
Track and report on IT process performance using KPIs, metrics, and dashboards
Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization
Assist in budgeting and financial management and reporting
Coordinate schedules and allocate resources effectively to meet service delivery objectives and deadlines
Monitor and report on service performance metrics, identifying areas for improvement and implementing necessary changes.
Develop and maintain strong relationships with stakeholders to ensure alignment of IT services with business requirements.
Collaborate with other departments to ensure seamless integration of IT services across the organization.
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