Jobs and Careers

Patient Service Specialist- Internal Medicine- Full Time

United Statesfull_timeVerifiedPosted 6 Aug 2026

About the role

Patient Service Specialist –Internal Medicine (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Internal Medicine is seeking a Full- Time Patient Service Specialist to join our dedicated team serving the Sayre, PA location. This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Your Workday:

Full-time position Typical hours: Monday - Friday 8 -5

What You’ll Receive:

Competitive compensation
Comprehensive health coverage
Immediate PTO accrual
Retirement plan with employer contributions
Career development and advancement opportunities
Tuition assistance programs
Employee wellness and support resources

Recognized Excellence:

Best Places to Work 2025 - Modern Healthcare
America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
America's Best-In-State Employers (PA) 2025 - Forbes 
America's Best Employers for Healthcare Professionals 2025 - Forbes 
America's Best Employers for Women 2025 – Forbes

Internal Medicine- Sayre

Sayre Internal Medicine provides comprehensive primary care for adults, from their teenage years through later life. The clinic focuses on prevention, diagnosis, and treatment of adult diseases, giving you the opportunity to support a broad patient population and make a meaningful impact every day.

Support a comprehensive adult primary care practice.
Help patients access preventive, chronic disease, and acute care services.
Build lasting relationships with patients throughout their healthcare journey.
Work alongside experienced physicians and advanced practice providers.
Gain exposure to a wide variety of medical conditions and patient populations.
Be part of Guthrie's main Sayre campus and its mission of providing patient-centered care.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.

2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.

3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.

4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.

5. Verify eligibility for major insurance carriers including but not limited to