Education and Development Administrative Coordinator

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2023! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 56 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves 14 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $110M in operating revenues, NEDS employs 300 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

As a member of the Education and Development Team, the Education and Development Administrative Coordinator (EDC) assumes responsibility for the coordination of the onboarding process for ODS new hires, annual and on-going training for all ODS staff, professional development, and other educational programs as needed.  The EDC assists with the administration of the Learning Management System (LMS) and ensures the curricula are implemented as designed.

FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:

Training:

• Oversees onboarding process of new hires, including scheduling of classes and ensuring curriculum requirements are met.
• Is responsible for the coordination and documentation of all ongoing, annual, and professional development education and training.
• Works with Administrative Manager, Education & Development to support training initiatives and special projects.
• Assesses needs for additional resources and creates and implements related tools and processes to meet those needs.
• Assumes responsibility for creating orientee on-call schedule to maximize learning opportunities.
• Performs administrative tasks for the LMS, developing and revising training plans, creating classes, and marking completion to ensure accurate and complete training files.
• Uploads certificates and other documents to individual training files.
• Serves as an ODS contact for LMS support.

Administrative:

• Partners with Manager, Education and Development to maintain internal websites and pages hosted on SharePoint.
• Coordinates in-person, remote and external training sessions.
• Supports quality initiatives and internal/external audits by generating reports, organizing data, and assisting to complete identified tasks.
• Develops and maintains relevant data bases, records, and reports as requested.
• Collaborates with other departments to ensure training needs are met.
• Occasionally supports administrative functions for NEDS as needed.
• Performs above duties and other duties assigned by Administrative Manager, Education & Development and/or Sr. Director, Education and Development.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

• Workload Management: Ability to prioritize and manage multiple priorities in a fast-paced environment. Ability to analyze priorities and adapt to meet deadlines.
• Critical Thinking: Ability to maintain and use good judgement with highly confidential, sensitive information and use critical thinking to identify potential issues and develop solutions.
• Organization: Is able to successfully prioritize when faced with demands, requests, and deadlines. Effectively handles competing priorities. Is able to distinguish between the crucial and trivial. Sees the big picture. Keeps situations in proper perspective.
• Project Management: Demonstrated ability to lead, organize, and manage multiple projects, adapt to changing priorities, and utilize time-management skills to meet deadlines.
• Interpersonal and Communication Skills:  strong interpersonal, written, and verbal communication skills. Ability to critically think, problem solve, and work productively both independently and as a team participant. Skilled in active listening and proven ability to handle sensitive and confidential information.
• Computer & Application Literacy: proficiency Microsoft Office suite, Learning Management Systems, and instructional technologies includi