Admitting Worker, Sr. (f/t)

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.  The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse.  The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries.  The Senior Admitting Worker must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All Senior Admitting Workers play a key role in a patient’s health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.  The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse.  The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries.  The Senior Admitting Worker must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All Senior Admitting Workers play a key role in a patient’s health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Requirements:

•    High school diploma or GED or equivalent.
•    Must have demonstrated strong customer service skills.
•    Prior experience in healthcare, insurance-related or comparable level.
•    Ability to problem solve; ability to analyze data and recommend changes.
•    Must be able to multi-task and prioritize.
•    Ability to follow instructions; work quickly and accurately in a fast-paced environment.
•    Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm. 
•    Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.
•    Articulate and concise oral communication and the ability to write clearly and concisely.
•    Ability to work collaboratively with a culturally diverse staff and patient/family population.
•    Ability to work independently with minimum supervision.

Preferences:

•    Two (2) or more years of experience in healthcare, insurance-related or comparable level.
•    Proficiency in health insurance eligibility and authorization requirements.
•    Epic experience; Admissions, Discharges, and Transfers (ADT) experience. 
•    Second Language.
•    Previous experience in hospital, insurance payer, or physician’s