Senior UX Content Strategist

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

As a Senior UX Content Strategist, you will lead the development and implementation of content strategies that enhance people’s experiences across our digital platforms, including our corporate website and personal finance applications. You will collaborate closely with designers, developers, product managers, leadership and other stakeholders to create content that meets user needs while driving business goals forward.
 What you will do:

• Develop and implement comprehensive content strategies and content-first solutions in support of business goals and user needs
• Write, edit, and oversee the production of high-quality content for various digital touchpoints, including websites, mobile apps, and other digital products
• Perform content audits to assess the effectiveness of current content and identify opportunities for improvement, standardization and efficiencies
• Develop and maintain content guidelines and standards to ensure consistency and quality across all digital platforms
• Contribute to defining and tracking content performance metrics, using insights to continuously optimize our work
• Collaborate with user research to infuse insights into content decisions, ensuring a user-first approach
• Work closely with cross-functional teams to ensure content is integrated seamlessly into the overall user experience and operates effectively
• Provide guidance and mentorship to junior content strategists and contractors 

What you will bring:

• 5+ years of UX content design, content strategy, or marketing experience (some combination of UX and CX marketing experience preferred)
• Fluency in Figma
• Strong copywriting and content strategy skills
• Strong operations and project management instincts
• Strong experience collaborating with cross-functional partners in UX (designers, researchers) and marketing (product marketing, brand marketing, performance marketing) as well as product managers
• Bachelor’s degree in related fields (English, Psychology, Human-Computer Interaction, Visual Design, Communications, Sociology, Journalism or related), or equivalent experience
   

What will set you apart:

• Financial services industry knowledge valued but not required
• Knowledge of AP style preferred
• Excellent written and verbal communication skills, including an ability to advocate for your ideas and influence others
• Problem-solving skills and the ability to own and drive multiple projects simultaneously
• Must be highly motivated, detail- and deadline-oriented, adaptable, and creative

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$76,300.00 - $107,800.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity