Field Service Technician - New York

Responsible to provide a positive customer experience by providing a prompt, accurate, and quality service.  Performs a variety of routine support activities in the field service function.  Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field.  Assess and responds to situations using standard procedures in isolation and fixing problem equipment.  Reports design, reliability, and maintenance problems through field service management software.  

ESSENTIAL DUTIES AND RESPONSIBILITIES     

Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.    

Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor.    

Ensure all training and certifications required for position are maintained in an up to date and timely fashion.   

Ensuring spare parts stock level in van is kept at specified levels.  

EDUCATION:   

High School or GED, minimum.  Degree or Technical training a plus.

EXPERIENCE:  

3 years prior experience in similar or related field.  

KNOWLEDGE & PERSONAL ATTRIBUTES:       

High drive for customer satisfaction. 

Excellent communication and customer service

Strong organizational and communications

Ability to work independently with little direct supervision.

Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills.

Demonstrated understanding of internal combustion engines.

Demonstrated ability to read, understand, and follow electrical and hydraulic schematics. 

Demonstrated use of basic electrical testing / diagnostic equipment and have a thorough understanding of AC and DC electrical circuits and components.

Certificates / Licenses /

Valid Drivers

DOT

COMPUTER SKILLS: 

Ability to use mobile phone and tablet.

MS Office and business applications.     

LANGUAGE SKILLS:

Ability to read, write and speak English and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before customers or employees of the

MATHEMATICAL SKILLS:  

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.    

REASONING ABILITY:      

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.