Senior Manager, Patient Assistance Programs - Hub Services, Rare Disease

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Patient Assistance Programs - Hub Services, Rare Disease

What you will do

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to gain portfolio product experience and help optimize a best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Under the general direction of the Program Lead Senior Director, the Patient Assistance Program (PAP) Lead is responsible for overseeing all aspects of PAP operations, including copay programs and free goods distribution. This role ensures alignment with strategic objectives, regulatory requirements, and patient access goals. The PAP Lead will provide oversight of reporting, data analysis, operational execution, and strategic planning to optimize program performance and patient experience.

• Lead the overall management of PAP, copay, and free goods operations to ensure efficient, compliant, and patient-centered execution
• Develop, implement, and refine program strategies to support patient access, affordability, and adherence initiatives
• Evaluate program performance and continuously adjust processes, metrics, and reporting to ensure ongoing improvements
• Oversee development and delivery of daily/weekly reporting for PAP, copay, and free goods performance metrics
• Monitor program utilization, identify national trends and opportunities, and translate insights into actionable strategies
• Provide operational forecasting and resource planning tied to patient demand, seasonal impacts, and funding allocations
• Partner with Matrix teams to align on program operations and enhancements.
• Partner with compliance to ensure program policies, documentation, and practices align with all regulatory standards
• Lead development of budget forecasts for PAP, copay, and free goods programs, ensuring financial sustainability
• Operational Excellence & Patient Experience
• Ensure smooth execution of copay and free goods programs with a strong focus on minimizing patient barriers
• Drive innovation and continuous improvement in program delivery through data-driven decision making

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The patient assistance professional we seek is an adaptable and analytical individual with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

OR

Master’s degree and 6 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

OR

Bachelor’s degree and 8 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

OR

Associate’s degree and 10 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

OR

High school diploma / GED and 12 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

In addition to meeting at least o