Business Analyst, Royalties

Macmillan is seeking a highly skilled and proactive Business Analyst to join our Project Management Office (PMO) team. This role is critical in driving business process optimization, ensuring alignment between business and technology, and reinforcing structured program delivery. The ideal candidate will play a pivotal role in mitigating dependencies on business SMEs, enforcing accountability across workstreams, and embedding a strong business-led approach within program execution.

This position requires a strong background in program delivery, business analysis, and change management, particularly in complex environments where program structures and ownership require reinforcement. Experience in royalty management, finance, metadata workflows, and publishing technologies is highly desirable.

What you'll do:

• Business Process Analysis & Documentation
  • Lead the definition, documentation, and optimization of future-state business processes, ensuring clear ownership and accountability.
  • Address knowledge gaps by ensuring detailed process maps, workflow diagrams, and user journey visualizations are created and maintained.
  • Work closely with royalties, finance, and accounting teams to reduce over-reliance on SMEs by documenting and formalizing business logic and workflows.
  • Support the alignment of business and technology priorities by reinforcing business-led components of delivery.
• Requirements Gathering & Solution Development
  • Develop and implement a structured approach to business requirements elicitation, ensuring wider engagement beyond a central group of SMEs.
  • Define and document functional and technical requirements, creating clear traceability from requirements to design specifications, test scripts, and defect management.
  • Ensure supplier accountability by working cross-functionally to capture gaps in vendor deliverables and drive resolution.
  • Partner with technology teams to bridge the gap between system design, business process expectations, and successful business adoption.
• Process Optimization & Change Management
  • Drive a structured change management approach, ensuring business process-focused training and user acceptance testing (UAT) are embedded within delivery.
  • Identify and prioritize optimization and simplification opportunities by leading business-driven workshops rather than relying solely on technical teams.
  • Strengthen program delivery by ensuring clear workstreams, defined ownership, and progressive business engagement throughout the program lifecycle.
  • Establish and promote a culture of psychological safety, where business users feel comfortable raising issues and asking for support.
• Stakeholder Collaboration & Communication
  • Act as a bridge between business and technology, ensuring clear communication and alignment of priorities.
  • Support business SMEs by formalizing their knowledge into structured, reusable documentation, reducing their ongoing burden.
  • Work closely with leadership to instill accountability and governance around future-state process design, system validation, and user training.
  • Provide regular updates and risk assessments, ensuring senior stakeholders have full visibility of program challenges and opportunities.

What you'll bring:

• Business Analysis & Program Delivery Expertise
  • 7+ years of experience as a Business Analyst, preferably in publishing, media, entertainment, or finance industries.
  • Proven expertise in business process analysis, mapping, and optimization with a structured approach.
  • Strong experience in requirements gathering, user story creation, and translating business needs into technical specifications.
  • Knowledge of royalties management, finance, contract rights tracking, and metadata workflows is highly desirable.
  • Experience working with publishing and rights management platforms such as Bibliosuite, Klopotek, Consonance, Stison, FADEL Rights Cloud, LSC Publishing Solutions, and RoyaltyZone.
• Stakeholder Management & Change Leadership
  • Ability to navigate conflicting business and technology priorities, ensuring a balanced and aligned delivery approach.
  • Strong stakeholder engagement and facilitation skills, with experience leading workshops, UAT, and training initiatives.
  • Experience working in complex program structures with limited transformation resources, driving clarity and ownership.
  • Excellent verbal and written communication skills to convey complex business concepts effectively.
• Technical Knowledge & Systems Expertise
  • Experience with business process modeling tools (e.g., Visio, Lucidchart, BPMN, ARIS) an