Director of Sales

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The Director of Sales is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering Administrators/Coordinators/ Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace.

Responsibilities

• At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales
• Supervisory experience
• Must have a driver's license in the applicable
• Must be proficient in Windows, Company approved spreadsheets and word
• Long hours sometimes
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and
• Must be able to multitask and prioritize departmental functions to meet
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented
• Attend all hotel required meetings and
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the
• Maintain high standards of personal appearance and grooming, which include wearing
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.                                                                                    
• Maximize efforts towards productivity, identify problem areas and assist in implementing
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as
• Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of
• Perform other duties as requested by

Qualifications

• Supervise, administer and ensure timely completion of all activities of the Sales
• Ability to travel for sales calls/missions and trade shows – domestic and possibly international.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and
• Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to
• those policies by the sales team.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive
• Meet or exceed set
• Meet or exceed goals and budget for group/transient, banquet & catering revenues.
• Operate the Sales Department within established sales expense
• Be responsible for developing a Manager in Development (MID or DOSID) as assigned by the Corporate including sign-off on all competencies and assist in his/her
• Coordinate group, transient and catering bookings to maximize
• Initiate and follow up on
• Maintain and participate in an active sales