Leader Technical Support II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park, IL location in the diagnostics division.

As the Leader Technical Support II, you'll provide direction, leadership and management of all scientific regulatory, marketing, compliance and customer support activities for a product family and/or processes. Accomplish goals related to expanded internal investigations, expanded complaint investigations, design control, new product development, product availability and financial performance. Foster continuous improvement. Plan and manage financial, capital, and human resource needs. Actively support the personal and professional development of individuals. Acts as a liaison to management and associated functional groups. Accountable for internal/external customer satisfaction.

What You’ll Work On

• Quality/Safety: Demonstrate an understanding of the application of the Quality Policy through daily activities.
• Maintain vigilance to ensure adherence to the Quality Policy and system procedures by promptly reporting noncompliance issues to management.
• Safety: Work in a safe and environmentally responsible manner.
• Technical Knowledge: Develop and apply operations/ product/ process knowledge to (area of support). Use sound judgment, appropriate scientific methods and thorough data analysis.
• Accurately documents work.
• Planning/Project Management: Conceive, plan, design, execute, and document projects/activities efficiently and in conformance with applicable OPs.
• Patient Focus: Anticipates, identifies and resolves internal and external customer issues through understanding of processes, product performance and clinical utility.
• Communication/Leadership: Demonstrates effective verbal and written communication skills within and outside immediate area.
• Shares and enhances own knowledge by mentoring and training others.
• Business Focus/Alignment: Demonstrates fiscal responsibility through actionable recommendations and accomplishments such as maintaining product availability and improvements in product sustainability.
• Aligns resources with strategic business priorities.
• Translates organizational goals into team goals and establishes systems to meet goals.
• Leadership and mentorship of a group of approximately 5-20 non-exempt/exempt employees.
• Identifies personal and professional development objectives and plans to achieve them
• Accountable for a product or product family, delivery technology(s),and/or processes at one or more sites.
• Provides any needed support to Operations and AQA.
• Accountable for budget performance within the area. Plans and manages budget and updates, recommends plans to resolve resource and financial gaps. Projects, explains, and resolves variances.
• Cultivates relationships with internal and external customers and develops strong networks throughout the company and industry.
• Makes timely scientific, operational, and business decisions.
• Appropriately elevates high risk decisions. Ensures effective GMP/ISO practices within the team.

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