Inside Sales Engineer

As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family.  We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:

• A positive mental attitude that helps us to be a leader in the industry
• A commitment to building strong relationships, both inside and outside the organization
• A desire to learn, grow, and contribute to moving our strategy forward
• A need to create and to innovate

Employment Type: Regular Full-Time

Shift: 1st Shift

Work Status: Hybrid

Position Summary: 

The Inside Sales Engineer plays a critical and strategic role in enabling Taco’s commercial sales success by delivering accurate, timely, and technically sound support across the Commercial Pumps and Accessories product lines. This role leads to the development of custom quotations for newly configured products and non-standard engineered-to-order products, ensuring correct product selection, pricing integrity, and alignment with engineering and manufacturing capabilities.

Serving as a liaison between Sales, Engineering, Product Management, and external stakeholders—including Taco Representatives, Supply Chain, Area Sales Directors, and Account Managers—this position ensures seamless pre-sale experience that drives customer satisfaction and business growth. The ideal candidate is detail-oriented, technically savvy, and thrives in a fast-paced, collaborative environment.

Measures of success:

• PVR Resolution Efficiency: Timely and accurate resolution of Parts/Price Verification Requests (PVRs)
• Stakeholder Satisfaction: Positive feedback from internal teams, reps, and partners
• Process Improvement: Contributions to quoting tools, workflows, and product data integrity

Responsibilities: 

• Develops and delivers accurate custom quotes for modified and specialty products in collaboration with Supply Chain, suppliers, engineers, and Area Sales Directors, ensuring timely and effective solutions for product categories such as Special Motors, Drives, and Custom Pumps.
• Acts as a key technical resource for product configuration, pricing, and selection guidance, supporting engineered-to-order solutions and modified standards, while ensuring quoting consistency.
• Develops and presents alternative solutions to optimize lead times and ensure alignment with project requirements and deadlines.
• Addresses and resolves Parts/Price Verification Requests (PVRs) through BuyTaco, managing model number discrepancies and undefined pricing scenarios to ensure accurate and timely processing.
• Collects, validates, and maintains product cost and lead time data in partnership with Product Management, Engineering, and Supply Chain teams, driving accurate and reliable pricing strategies.
• Collaborates across departments to identify and resolve errors in product setup, documentation, and marketing materials, ensuring consistency and accuracy in all product-related channels.
• Proactively resolves pricing, selection, and documentation issues, providing fast and effective solutions while minimizing escalation and ensuring seamless order processing.
• Contributes to continuous improvement by suggesting enhancements to quoting tools, workflows, and internal processes to increase efficiency and reduce errors.

Qualifications

• Bachelor’s degree in engineering, construction, or related field with significant work experience required
• 5+ years of HVAC related product application or sales engineering experience required
• 2 years of experience in Supply Chain, quoting, cost analysis or purchasing within a manufacturing or technical environment preferred
• Experience with pumps, motors (including general-purpose motors), or control systems is preferred
• Experience in customer-facing technical support is a plus
• Proficient in quoting software and the Microsoft Office Suite, including advanced Excel skills for data analysis and reporting
• Experience in ERP systems a plus
• Demonstrated problem-solving ability and a keen eye for detail, ensuring accuracy in quotations, configurations, and documentation
• Proven ability to work cross-functionally with engineering, sales, supply chain, and marketing teams to drive results
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with stakeholders at all levels of the organization
• Strong project management skills, capable of m