Installation Technician

Job DetailsJob Location: A360 Austin - Austin, TX 78758Position Type: Full TimeSalary Range: $24.00 - $27.00 HourlySummary:

The Service/Install Tech troubleshoots and provides service to a variety of alarm products to residential homes and commercial sites. The position must be carried out providing for excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions. This includes but is not limited to fire, carbon monoxide detection, networking, hosted video solutions, and access control.

Essential Functions:


Locate and alleviate trouble with damaged equipment and wiring
Readjust equipment, repair or replace inoperative equipment and test for operation
Prepare trouble order forms to report temporary repairs
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies
Perform extensive programming on alarm and CCTV systems
Mount equipment; test existing equipment
Demonstrate equipment functions and use to customer
Accurately communicate to customers, coordinators and management when required
Communicate with Outside Sales Representatives in a professional manner
Review work orders and accurately implement products and services
Verify customer has a solid understanding of how the product is used for safety
Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
Maintain company issued hand tools in good working order
Follow company Fleet Policy and input hours into Paycom software
Use a variety of computer program and apps to successfully complete installation
Attend training classes as required by State Certification/Licensing functions
Work under general supervision and independently at multiple customer sites daily
Utilize and interpret location maps, blue prints, and schematic drawings


 



QualificationsJob Specifications:


Must have a minimum of High School diploma or equivalent
Must possess a minimum of 2 years’ experience in low voltage wiring
Experience troubleshooting IQ, 2GIG, Honeywell and Alarm.com devices.
Demonstrated experience in alarm panel programming and CCTV preferred
Must possess advanced technical knowledge of relevant industry products and services
RAL/Fire license preferred


Job Competencies:


Must possess strong communication skills
Must be easily able to build rapport
Demonstrated organizational skills
Must possess the ability to easily adapt to new processes
Demonstrated ability at problem solving and troubleshooting skills
Superior customer relationship building skills


Physical Requirements:


Must be able to regularly sit, walk, and stand for multiple hours
Must be able to ascend/descend stairs
Must be able to stoop, kneel, crouch and/or crawl in small spaces
Must be able to use hands repetitively to operate standard office equipment
Must be able to reach with hands and arms lifting up to 80 pounds
Must be able to communicate and exchange information, both in person and by telephone
Must be able to observe and recognize items, both close and distance and demonstrate an ability to adjust focus