DIRECTOR - RETAILER CONTRACTING - 36000756

Requisition No: 866608 

Agency: Department of Lottery

Working Title: DIRECTOR - RETAILER CONTRACTING - 36000756

 Pay Plan: Lottery Executive M

Position Number: 36000756 

Salary:  $81,841.74 - $90,000.00 

Posting Closing Date: 12/24/2025 

Total Compensation Estimator Tool

DIRECTOR - RETAILER CONTRACTING

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF RETAILER CONTRACTING

*Open Competitive Opportunity*

 

 

 

AGENCY BENEFITS:

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

 

 

GENERAL POSITION DESCRIPTION:

Under the direction of the Deputy Secretary of Gaming Operations, the Director of Retailer Contracting provides executive leadership and strategic oversight for all retailer contracting, onboarding, and compliance activities. This position is responsible for administering the retailer application and contract renewal processes, overseeing background investigations of prospective and existing Lottery retailers, and ensuring all contracting decisions align with statutory requirements, internal controls, and risk-mitigation standards. The Director oversees gaming terminal allocations and placements, ensures retailers meet contracting requirements, monitors gaming equipment installation activities, and coordinates gaming terminal and vending machine rollouts and initiatives. The position also oversees the recovery of outstanding retailer payments resulting from returned bank sweeps and serves as the agency’s subject matter expert on retailer contracting activities.

 

ESSENTIAL DUTIES:

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Provides strategic oversight for customer service initiatives and ensures highest level of service delivery by Retailer Contracting and Collections staff to prospective and existing retailers, district office personnel, and other internal customers.  Oversees development and maintenance of customer-facing resources, including telephone scripts, email templates, form letters, and retailer recruitment materials.
• Collaborates with the Director of Sales, Corporate Sales Manager and District Managers to support the recruitment of new retailers.  Oversee the processing of retailer applications and resolve issues that may impact retailer recruitment or contract renewals. 
• Coordinates retailer training and installation of lottery terminals for retailers.
• Ensures the background investigation, screening, and approval processes support the selection of retailers best suited to serve the public and mitigates the risks of contracting with businesses that may compromise the integrity, security and efficient operation of the Lottery.
• Communicates with the Director of Sales and District Managers regarding the recovery of payments due to the Lottery from retailers. Oversee the collection and recovery efforts performed by Retailer Contracting and Collections staff.
• Ensures retailer collection accounts are forwarded to the agencies responsible for further collection efforts in accordance with established schedules and procedures.
• Monitors terminal availability, retailer population and demographic shifts, retailer growth, and recovery of funds owed to the Lottery. Provides timely statistical and analytical updates to Executive Management to support operation planning and strategic decision-making.
• Ensures timely and accurate processing of retailer bank account changes by division employees, maintaining compliance with i