About the Team

We're looking for an Associate Manager to join our New Verticals Strategy & Operations team to build and shape the future of DoorDash with our Fulfillment & Logistics team. 

The Fulfillment & Logistics team’s goal is to drive cost and efficiency savings and quality improvements, through New Verticals (specifically the Convenience, Grocery, Alcohol & Retail verticals across the US, Canada and Australia), to empower operational leverage and growth. Together, we're building the world's most efficient and reliable same-day logistics platform to fulfill our vision of empowering all local businesses. 

The projects we work on are diverse and have the potential to impact each side of our marketplace - from Dashers, to Consumers, to Merchants. Some examples of projects include:

• Working on long distance deliveries to improve customer selection and bring more local businesses to our users

• Running pay experiments to better meet Dasher expectations and power more cost effective deliveries

• Creating accessible and rewarding economic opportunities that empower Dashers to reach their goals

• Improving customer quality on long distance deliveries and unlocking additional growth avenues for the business

• Building the future of same-day and flexible logistics networks while optimizing for customer affordability

• Getting every delivery right and ensuring that no defects occur at any point in the delivery life cycle, so that Dashers, Consumers, and Merchants alike have a great experience using the DoorDash platform

About the Role

Strategy & Operations Associate Managers are responsible for diving into some of our toughest operational problems to root cause them and run experiments to drive improvements. They are also responsible for working closely with cross-functional teams to hit goals and solve ambiguous business problems.

Our best Associate Managers are truth seekers who enjoy solving difficult problems, working across the organization and getting 1% better everyday. They combine business context and analytics to take a problem area and implement a customized solution. 

In a typical day, you may complete a variety of tasks such as devising and executing experiments to drive growth, diving into data using analytical modeling and SQL skills to explain performance at the lowest level of detail, and building reports and tools that allow teams to scale their work 10x. You will work on cross-functional initiatives coordinating across product, engineering, data science, finance, and more to bring projects from 0-1 and 1-100. You are a generalist that is willing to roll up your sleeves and do whatever it takes to make the business successful. You will report to a Manager on our Fulfillment & Logistics team in the Strategy & Operations organization.

You’re excited about this opportunity because you will…

• Build new capabilities, experiences, and businesses that have not been attempted before, you’re excited about the opportunity to create the impossible.

• Use data-driven analysis to run process improvement tests

• Work with a cross-functional team including operations, marketing, analytics, finance, and product to bring your ideas to market.

• Build models and process flows to evaluate quantitative and qualitative business cases for process improvement opportunities

• Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data, you’re excited to dig into the details to pull out the real insights

• Continuously engage and cultivate relationships with customers to understand their needs and identify strategic bets that can create step-change improvements for them. 

• Look for ways to improve and want to shape the direction of the company

We’re excited about you because…

• You are a self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment

• You work well cross-functionally – You have experience managing multiple different stakeholders and business partners, and are able to exert influence across organizations to achieve business outcomes

• You are a problem solver – You can independently translate high-level goals into actionable plans

• You are gritty – You roll up your sleeves and do whatever it takes to make things successful 

• You are analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL and modeling in Excel. 

• You are relentless and hungry to learn – You do what it takes to win, no matter what.

• You have 4-6