Logistics Warehouse Associate III

Company Overview

NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients.  We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

 

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Responsibilities

The Logistics Warehouse Associate III is a fast-paced position that is responsible for performing various Warehouse tasks that include unloading delivery trucks for incoming deliveries, receiving, stocking, shipping functions and RMA functions for the Distribution Center. These responsibilities are requirements for both the NWN Carousel business as well as our IMS business. Your responsibilities will ensure efficient, but safe task for receiving, stocking and professional packaging of orders for shipping.

 

Shift:  Monday - Friday, 7:00 AM - 4:00 PM Central Time, onsite daily at our Plano, TX facility.

 

Job Responsibilities

• Take receipt of delivered shipments.
• Verify the quantities and part numbers against the OEM or Customer packing slip. Note shortages and damage if applicable.
• Identify product, generate, and issue a Serialized Bar Code.
• Apply the Serialized Bar Code to the equipment and capture the serial number and mac address or other pertinent information.
• Appy the Box Label to the equipment so pertinent Project Information is visible.
• Receive equipment into the Project assigned virtual warehouse(s) within the NWN Carousel Plano Distribution Inventory Database.
• Stock received deliveries in their designated area(s).
• Pull and prepare orders for shipping.
• Process Ship Orders through the Clippership Invoicing Program, which generates tracking information and decrements the inventory.
• Work with LTL and Freight Forwarders for large shipments or white glove services
• Preparing the Commercial Invoice and other related documents for International Orders.
• Cycle Counting and Physical Inventory.
• Works closely with the IMS Department on the receipt of IMS equipment to ensure inventory processed correctly for each Customers assigned virtual warehouse(s) within the NWN Carousel Plano Distribution Inventory database.
• Works with the QA Manager to maintain our quality standard for Metrics and Processes.
• Troubleshoot and resolve issues.
• Process RMA returns and working directly with the RMA Department.
• Keep warehouse, work area clean and always organized.
• Other duties as assigned.

Qualifications

 

Minimum

• High School diploma or GED required.
• Must be at least 18 years of age.
• Proficient computer skills and strong knowledge of Microsoft Office.
• Organizational Skills required.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision and be a collaborator.
• Proven Warehouse experience.

Preferred:

• Two or more years of firsthand experience in job related role.
• Strong Knowledge of Microsoft Office.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision and be a collaborator.
• Ability to manage multiple projects at once.
• Ability to communicate clearly and effectively with Transportation Carrier’s, Managers, Project Management, Purchasing, RMA and Department Managers, QA, Sr Leadership and Peers.
• Ability to follow written and oral procedures.