Senior Certified Medical Assistant #Full Time

Top Healthcare Provider Network

The employees of the Service Corporation support the mission of ColumbiaDoctors to help facilitate the delivery of world-class, patient-centered care by one of the top healthcare provider networks.

Opportunity to grow as part of the Certified Medical Assistant Career Ladder!

Job Summary:

The Senior CMA (SCMA) is an experienced professional with a proven record of handling complex cases and using independent judgment. In addition to clinical and administrative duties, this person will support quality improvement activities to ensure quality patient care. The SCMA is able to perform with minimal supervision. As a key member of the patient care team, the SCMA will work closely with Multiple Sclerosis (MS) physicians and nurse practitioners, as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Furthermore, the SCMA will participate in research studies according to approved clinical research protocols as necessary.

Job Responsibilities:

Clinical Duties

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information, patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point-of-care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
  • Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
  • Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Managing a smooth clinic flow by assessing and anticipating physician schedules and using clinical space effectively.
  • Identifying patients using at least two identifiers.
  • Notifying physicians and nurses of emergencies and performing first aid.
• Processing, sterilizing, and organizing instruments daily.
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Managing and tracking the patient flow from arrival until exam room departure using an EMR
• system, including welcoming and informing patients of any delays.
• Serving as a liaison between physicians and other individuals such as patients.
• Preparing and maintaining medical charts.
• Copying and mailing requests for medical records, ensuring HIPAA compliance.
• Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.
• Scheduling and confirming appointments for the MS wellness program.
• Scheduling and confirming patients for infusion appointments, obtaining pre-certifications for infusions as needed.
• Other duties as assigned.

Administrative AND/OR Role-Specific Duties

• Participate in debriefing and quality improvement practices to ensure quality patient care. Bring safety and quality events, concerns, and needs to debriefs/safety huddles. Collaborate with team members on quality-related projects.
• Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.
• Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.
• May assist with daily staffing schedules, same day absences, etc. Help to ensure adequate coverage and address related issues as directed.
• Assist with onboarding and training of new or less experienced CMAs. Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.
• Contribute ideas for improving practice workflows to team members, providers, and management.
• Support departmental change initiatives by acting as a change champion, assisting staff with adoption
• of change, identifying barriers and supporting risk mitigations.