Junior Customer Success Manager (Dutch Speaking)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Junior Customer Success Manager to join our Sales team in Amsterdam. As the first point of contact for our hospitality clients you’ll manage their post-sales activities (except for technical support matters) to maintain customer satisfaction to a high level.

What you’ll be doing:

• Ensure customer satisfaction by being problem solving. Making sure we retain our customer base. 
• Working together with a highly motivated CS and Sales team;
• Signal and find trends in customer requests so we can proactively serve our customers.
• Proactively reach our customers via phone and email;
• Being on the phone queue as a point of contact for our customers
• Keep track of customer progress and activities in software tools like Salesforce and ChurnZero software;

And a little bit of… 

• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

We’re a team of 18 CSM located in France, the UK, The Netherlands, Belgium and Germany. Our team is responsible for the satisfaction of our customers.

We're looking for a Junior candidate who has experience with the following:

• Experience working with B2B customers, preferably in a solution-sales / technology-related environment;
• Excellent spoken and written Dutch is a must.
• Good to very good spoken and written English.
• Hospitality experience is highly beneficial

What will help you kick ass in this role?

• Ability to thrive in a competitive environment and execute tasks within short timelines;
• Results-driven, metrics-oriented, and resourceful;
• Passion for people and technology;
• Strong organisational and multitasking skills.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Pension fund
• Health and wellness benefit of 400 EUR/year
• Mental health online platform and counseling & coaching services
• 25 vacation days per year
• Vacation allowance
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Volunteer day Off
• Public transport benefit
• Employee Technology Purchase Program
• Free lunch, snacks and drinks at the office
• Many fun events and activities
• And more…!

 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With team