Patient Access Manager

Job Title: Patient Access Manager

Schedule: M-F
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

About the Role

The Patient Access Manager leads the critical front end of the patient journey—ensuring every patient experiences a smooth, welcoming transition from referral to treatment. This role oversees centralized and clinic-based teams responsible for referrals, insurance verification, and front desk operations across multiple Physical Therapy locations.

This is a hands-on leadership role for someone who blends operational excellence with a hospitality mindset. You will standardize workflows, elevate service quality, and ensure accuracy and efficiency in every patient interaction—setting the foundation for exceptional clinical care and strong revenue cycle performance.

What You’ll Do

Lead & Develop High-Performing Teams

• Directly manage and support a team of Centralized Referral Coordinators, Insurance Verification Specialists, and Clinic-based Business Office Assistants (BOAs).
• Oversee front desk operations across all PT clinics, ensuring a polished, professional, and patient-centered environment.
• Coach, train, and evaluate team members using standardized competency frameworks to drive accountability and growth.
• Ensure cross-training and coverage plans are in place to maintain operational continuity across all locations.

Own the Patient Access & Intake Experience

• Manage the end-to-end patient intake process—from referral receipt through scheduling and first visit readiness.
• Ensure insurance benefits, authorization requirements, and patient cost estimates are verified accurately and promptly.
• Maintain high data integrity during registration to prevent downstream billing and operational issues.
• Partner closely with Revenue Cycle leadership to align front-end workflows with billing standards and compliance requirements.

Drive Operational Excellence

• Monitor daily referral and verification work queues to meet turnaround times and clinic expectations.
• Develop, implement, and maintain standardized front-desk workflows across all PT sites.
• Identify opportunities to improve efficiency, reduce patient wait times, and eliminate registration errors.
• Track and report performance metrics such as referral conversion, verification turnaround, and front-desk collections.

Collaborate Across the Organization

• Serve as the primary liaison between Patient Access teams, Clinic Directors, and centralized leadership.
• Communicate updates, changes, and performance insights clearly across clinical and administrative partners.
• Participate in leadership meetings to align patient access operations with clinical capacity and organizational growth.

Step In When It Matters Most

• Provide hands-on support during peak volumes or staffing gaps to ensure uninterrupted patient care.
• Lead onboarding and training for new team members with a strong emphasis on empathy, service excellence, and accuracy.

What We’re Looking For

• 5+ years of experience in medical office administration, with a strong focus on front-end revenue cycle operations
• 2+ years of people leadership or supervisory experience, ideally in a multi-site healthcare environment
• Deep knowledge of insurance verification, referral management, patient registration, and scheduling workflows
• Strong leadership, communicatio