Cargo Escort Manager - Wednesday–Saturday

About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Cargo Escort Manager

First Responder Protective Services

Location: Addison, TX (Headquarters – In-Person)
Compensation: Salary – $50,000 annually
Status: Full-Time, Exempt

Schedule:

• Two total positions
• • Sunday–Wednesday | 8:00 AM – 6:00 PM
  • Wednesday–Saturday | 8:00 AM – 6:00 PM (CURRENT OPENING)

About First Responder Protective Services (FRPS)

First Responder Protective Services is a premier provider of private security services across the United States. FRPS is owned and operated by U.S. military veterans, law enforcement executives, and corporate professionals with more than 60 years of combined experience protecting critical infrastructure, mitigating risk, and supporting high-value operations nationwide.

Our mission is to deliver the highest level of customer service and operational excellence through attention to detail, integrity, accountability, empathy, and professionalism—both to our clients and to the officers and agents we serve.

Position Overview

The Cargo Escort Manager plays a critical leadership role within FRPS’s High-Value Cargo Escort Operations. This position directly supervises Security Operations Center (SOC) personnel while also serving as a primary point of contact for clients. The manager is heavily involved in real-time operations, including escort coordination, scheduling, booking flights and rental vehicles, and ensuring seamless execution of nationwide escort missions.

This is a hands-on management role requiring strong operational judgment, excellent communication skills, and the ability to manage multiple moving parts in a fast-paced environment.

Key Responsibilities

• Supervise and oversee SOC staff supporting active cargo escort operations.
• Serve as a first-line point of contact for clients, providing professional, timely communication and operational updates.
• Coordinate and manage nationwide cargo escort operations involving high-value and sensitive freight.
• Oversee scheduling of escort teams, ensuring coverage while minimizing overtime and operational inefficiencies.
• Handle heavy booking responsibilities, including:
• • Airline travel
  • Rental vehicles
  • Hotels (as needed)
• Monitor live GPS tracking and operational communications for active loads.
• Ensure accurate documentation, reporting, and alignment between client instructions and field activity.
• Resolve operational issues in real time and escalate when necessary.
• Maintain professionalism, confidentiality, and strict attention to detail in all aspects of the role.

On-Call Expectations

• Cargo Escort Managers are on call only during their scheduled workdays.
• On designated off days, managers are not on call and are fully off duty.
• On-call responsibilities rotate naturally between the two managers based on their assigned schedules, ensuring clear coverage while protecting work-life balance.

Qualifications

• Strong leadership and supervisory experience.
• Excellent written and verbal communication skills.
• Proven ability to multitask and prioritize in a fast-pace