Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an HR Op Excellence and Enable Lead within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA; Cleveland or Columbus OH; Birmingham, AL; Downers Grove or Chicago IL; Atlanta, GA; Houston, TX; East Brunswick, NJ.

Own and evolve the enterprise change strategy for HR Modernization, focusing on shaping behavioral change and building the conditions for sustainable transformation and adoption. The role establishes the conditions for successful change – clarity of direction, decision discipline, and behavioral expectations – while driving reinforcement across operating model, process, platform, and AI-enabled ways of working. The advisor ensures that shifts in mindsets, habits and behavioral norms take root and endure beyond implementation. They operate upstream of delivery, ensuring that shifts in mindset, role identity and ways of working are intentionally designed, measured, and reinforced at the enterprise level.

Responsibilities:
• Define behavioral outcomes, adoption principles, and transformation guardrails as it relates to HR Modernization
• Development behavior-focused interventions that shift mindsets, habits, and role identity
• Conduct behavioral diagnostics to surface resistance patterns, adoption risks, and cultural barriers
• Guide teams through role and identity transitions to build confidence in new and AI-enabled ways of working
• Prepare clear decision options with trade-offs to support continuous, incremental releases
• Equip leaders with tools and expectations to model and reinforce new behaviors
• Partner with PMO, OCM, Product, Experience, HRIS, Process, Risk, and Communications to align behavioral and change impacts

Capabilities/Skills
• Enterprise change and behavioral adoption design with measurable adoption KPI frameworks
• Executive presence with the ability to influence leaders on behavior, accountability, and role evolution
• Experience with product-mode change environments (incremental, evergreen)
• Leadership communication and change saturation management
• Governance acumen: shaping decision materials, trade off analysis, and risk mitigation
• Conceptual understanding of Generative AI, agentic AI, and AI augmented workflows, and how they change work, roles, and decision-making • Grounding in organizational psychology, behavioral science, or change-related social science disciplines

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Serves as a senior individual contributor partnering with HR functional leadership to enable the effective, consistent, and scalable operation of the HR function through behavioral adoption, operating discipline, and execution enablement. Focuses on how strategy, operating models, processes, technology, and AI‑enabled capabilities translate into sustained day‑to‑day behaviors that support efficiency, decision quality, and employee experience. Owns critical elements of adoption strategy, operating practices, leadership reinforcement approaches, measurement, and insight generation. Operates with significant autonomy, leading complex, cross‑functional work through influence, structured frameworks, governance alignment, and data‑driven insights to support durable behavioral outcomes and mitigate execution risk.
• Translate strategy and design into durable operating behaviors. Partner with HR functional leadership to translate strategic direction, operating model decisions, and platform capabilities into clear, repeatable operating behaviors that support consistent execution. Define practical expectations for ownership, decision‑making, prioritization, collaboration, and delivery that can scale across the function.
• Lead behavioral adoption for new and evolving capabilities. Own the approach for driving adoption of new processes, platforms, operating practices, and AI‑enabled capabilities. Focus on embedding behaviors into daily work—not one‑time cha