Claims Specialist, Property

Branch is on a mission to make insurance less expensive, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch has a preference for candidates in Ohio, but is open to candidates located in AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS. MO, NE, NV, NJ, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, and WI. 

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.

About the Role: 

The Claims Specialist, Property (Homeowners) is responsible for handling property claims and assisting Branch members in their greatest time of need. When a property claim is reported, you’ll be the face and voice of Branch to our members..

We’re building a technology-first and data-driven claims experience to enhance member experience while eliminating traditional claims inefficiencies. The ideal candidate should not be afraid to roll their sleeves up to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to our members.

Key Responsibilities:

• Investigate and resolve property claims from beginning to end as quickly as possible.

• Detailed documentation of claims.

• Investigate coverage, and coordinate resources and vendors to support the member through the claims process. 

• Write estimates in Xactimate based on inspections performed by third parties or through utilization of ClaimXperience or other estimate collaboration tools.

• Review, and make decisions on property estimates completed by third parties.

• Willing to go “above and beyond” to deliver an industry-leading member experience.

• Setting expectations and delivering on those expectations for all parties involved in the claims process.

• Resolve all claims in accordance with state guidelines.

Skills, Knowledge, and Expertise:

• Two or more years of property claims experience. 

• Broad knowledge of Homeowners coverage and endorsements.

• Superior time management skills.

• Ability to travel when needed for training and company events.  

• Four-year college degree or equivalent experience.

• Insurance designation (AIC, SCLA, CPCU, etc.) is a plus.

• Adjuster license and experience handling claims in multiple states is preferred.

• A resilient and creative problem-solver who can react to market changes, handle day-to-day issues and participate in special projects when needed.

• Proficient using the Microsoft Office and/or Google suite of programs.

• Creative, out of the box thinker who has a passion for helping others.

• Ability to make decisions and execute on ideas with imperfect information.

• Experience writing  and reviewing estimates in Xactimate.

• Experience working in XactAnalysis.

• Experience working remotely is preferred

• Ability to work independently

Why join us at Branch? 

We’re all about getting back to getting each other’s back—that means Branchers, too. So we provide benefits that let you work and live to your fullest.

• Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.

• Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. 

• Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters and Chicago hub if you’d like to join us in an office. 

• Flexible YouTime—We don’t just let you control your own time off.  We actually enc